IT Triage Technician

Medix Dental IT • Davenport, IA

3d • $40,000 - $50,000 • Remote

About The Position

We’re looking for a detail-oriented, proactive Service Board Triage Technician to join our Service Desk and support our dental clients. In this role, you’ll be at the center of our operations—triaging and resolving quick-fix tickets, communicating with clients by phone and email, monitoring service desk boards, and ensuring issues are resolved efficiently. It’s a great fit for someone who enjoys fast problem-solving, switching between tasks, and delivering excellent client support.

Requirements

• High school diploma or equivalent
• Experience: 1 year of experience in a ticket or IT support role preferred.
• Technical Skills: Familiarity with troubleshooting, ticketing systems, and common IT tools.
• Communication: Clear, effective verbal and written skills to engage clients and team members.
• Organizational Skills: Ability to juggle multiple tickets while maintaining high client satisfaction.
• Customer Focus: Strong commitment to delivering positive client interactions.
• Proactive Approach: A solution-oriented mindset with attention to detail.

Responsibilities

• Live and Support Medix Dental IT's Core Values
• Quick Wins and Ownership: Identify and resolve straightforward tickets independently.
• Troubleshooting: Perform basic fixes for end-user devices, networks, and system configurations.
• Proactive Client Communication: Provide prompt responses to inquiries and request clarifications to keep resolutions moving. Ensure unresolved issues are addressed for an excellent client experience.
• Team Collaboration: Follow up with internal points of contact and reassign tickets to the right resources for faster closure.
• Overflow Support: Assist with incoming support calls as needed.
• Streamlining Processes: De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions.

Benefits

• At Medix Dental, you will be part of a supportive and innovative team dedicated to making a difference in dental practices.
• We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED