Item Processing Representative

CommunityAmerica Credit Union•Lenexa, KS

About The Position

This position will be part of the team that is responsible for Item Processing tasks. This includes manually processing transactions, exceptions, returns and adjustments. Processing transactional and research requests received from other Credit Union departments. Processing Verification of Deposit requests received.

Requirements

Bachelor’s degree preferred; high school diploma required
1-2 years of Banking/Credit Union required
Knowledge of financial institution operation processes
Knowledge and ability to apply rules and regulations pertaining to direct responsibilities and other duties within the department
Knowledge of credit union services and products
Ability to communicate effectively in writing and orally
Ability to resolve interpersonal conflict and miscommunications
Knowledge of spreadsheet software and ability to use word processing software
Must be able to be bonded

Responsibilities

Process transactions on deposit and loan accounts
Post exceptions for checks, Speedpay payments and special posting files
Research and post returns for check deposits, Speedpay, Foreign Items and Shared Branch deposits
Process adjustments for member accounts, check deposits, ON US checks and Savings Bonds
Maintain an understanding and can apply UCC and Reg CC guidelines for checks
Process Verification of Deposit requests – Veteran Affairs department, Social Security Administration and third-party merchants
Follow critical timelines on completing assigned duties
Work closely with frontline staff to resolve exception issues and assist with member questions
Work closely with Fraud Investigation departments to review and clear suspicious transactions
Make sound decisions that consider credit union risk and member service
Promote honest and open communication throughout the credit union
Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics
Work with other credit union departments to ensure the workflow or process is providing the best service to the members
Other duties as assigned