ITOM Discovery & CMDB Lead Engineer

Terumo BCT, Inc. • Denver, CO

26d

About The Position

The ServiceNow ITOM Discovery & CMDB Lead Engineer is responsible for architecting, implementing, and operating ServiceNow Discovery and CMDB capabilities at enterprise scale. This role serves as the technical authority for Discovery, MID Server architecture, CMDB data quality, and alignment to the Common Service Data Model (CSDM).
This position requires deep hands-on experience with infrastructure technologies (Windows, Linux, networking, and cloud platforms) and the ability to design, troubleshoot, and defend Discovery implementations in complex, environments.

Requirements

• Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
• Minimum of 8 years of experience in IT Operations or Infrastructure Engineering.
• 5+ years hands-on ServiceNow ITOM/Discovery experience.
• Strong Windows, Linux, network, and cloud administration experience.
• Deep understanding of Discovery patterns, MID Servers, ECC Queue, and IRE.
• Ability to identify issues, propose solutions, plan and execute with little supervision.
• In-depth understanding of ITOM and ITSM processes, technology and methods applicable to platform management.
• Good communication skills with the ability to detail technical solutions.
• Ability to build and present solutions to senior management.
• Collaboration-minded and able to work constructively with other teams to achieve common goals.
• Strong background in developing and maintaining effective internal ITOM processes and procedures.

Nice To Haves

• ServiceNow CIS Discovery or ITOM certifications.

Responsibilities

• Architect, deploy, and operate ServiceNow Discovery across on-prem and cloud environments.
• Design Discovery strategies including credential management, network segmentation, scan schedules, and scope controls.
• Deploy, harden, and manage MID Servers globally, including OS-level security, service accounts, and performance tuning.
• Monitor and troubleshoot Discovery execution, MID Server performance, and ECC Queue behavior.
• Lead root cause analysis and remediation for failed or inaccurate Discovery results.
• Own CMDB data quality, CI lifecycle, and relationship accuracy.
• Configure Identification & Reconciliation (IRE), CI class promotion, and duplicate prevention strategies.
• Ensure strict alignment with the ServiceNow Common Service Data Model (CSDM).
• Prevent CMDB pollution through governance and reconciliation controls.
• Partner with Windows, Linux, network, cloud, and security teams.
• Translate infrastructure architecture into accurate CMDB representations.
• Address security concerns related to scanning and credentials.
• Support Service Mapping, Event Management, and ITOM Health.
• Integrate ServiceNow ITOM with third-party enterprise tools.
• Develop import sets, transform maps, and data policies.
• Provide operational metrics on Discovery coverage and CMDB accuracy.
• Lead phased Discovery rollouts.
• Maintain documentation, standards, and runbooks.
• Mentor engineers and administrators.
• Own failures and drive corrective actions.

Benefits

• At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.
• Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.
• To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.
• For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees