ITS Technician I - Computer Support Technician (Site Based)

Douglas County School District • Colorado Springs, CO

24d • $25 - $34 • Onsite

About The Position

Provides technical assistance in the use of District technology for school administrative, instructional and support staff. ESSENTIAL ENVIRONMENTAL DEMANDS: Mostly clean and comfortable ESSENTIAL PHYSICAL REQUIREMENTS: ●Occasional lifting five (5) to ten (10) pounds ●Frequent sitting ●Occasional bending, squatting, or standing Position Specific Information (if Applicable):

Requirements

• Valid Colorado Driver's License - Colorado Dept of Transportation
• High School or Equivalent (Required)
• Excellent verbal and written communication skills, including over-the-shoulder coaching.
• General Office Equipment
• Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.
• Excellent interpersonal relations and oral and written communication skills.
• Ability to adapt and be flexible.
• Be a team player with the ability to meet the diverse needs of the school community.
• Basic computer and software skills.
• Is flexible.
• Has the ability to work cooperatively with supervisors and co-workers.
• Has the ability to perform responsibilities without the necessity of close supervision.
• Has the ability to communicate effectively with the school district community.
• Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job.
• Maintains a generally positive attitude.
• Observes all District policies and procedures.

Responsibilities

• Have an understanding of password systems, group access and user security: identity management, single sign-on, multi-factor authentication, etc.
• Monitor, resolve and close electronic work request tickets
• Performs other related duties as assigned or requested.
• Evaluate, escalate and resolve computer hardware/software problems to determine cause of malfunctions, cost and feasibility of repair and prioritize work requests.
• Use the District online ticketing system to create support cases, including all relevant fields and device information.
• Maintain an up-to-date, Site-Based inventory of all devices using District device management systems.
• Provide support to Site-Based staff relative to District standards, such as BYOD, device enrollment, user account creation, password resets, etc.
• Participate in technical training and District CST meetings to maintain skill sets for position effectiveness.
• Communicate site needs with the school technology team, plan installation of new hardware/software and upgrading existing technology, act as a liaison between the site and the IT department.
• Work with ITS Regional Support Technicians to install specialized software on site equipment as well as evaluate any new hardware/software being considered for school use.
• Research and consider new hardware/software requests for the site and escalate to the School Technology Team.

Benefits

• This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.
• This position is eligible for paid sick and personal time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED