ITSM Manager

Interactive Process Technology LLC

2d • Onsite

About The Position

ITSM Manager
Redstone Arsenal/Huntsville, AL
IPT Associates (IPTA) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Aviation and Missile Center (AvMC) Team, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
IPTA seeks talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
Smart people with a passion for technology
Ability to solve challenging technical business problems
Self-directed professionals
Hunger to continually learn and grow
We are looking to hire an on-site manager to lead, guide and oversee our Business Operations teams in support of our contract with the Army Aviation and Missile Center (AvMC), Redstone Arsenal. The Business Operations/ITSM Manager will be responsible for leading our asset management, project management, and governance team members translating to drive successful IT initiatives. The selected candidate will bring a blend of leadership, strategic oversight and hands-on project management experience in driving organizational change and implanting process improvements.

Requirements

• Bachelor's degree in a related field
• Ten (10) years of prior experience in a similar role
• ITIL Certified
• Strong communication and organizational skills
• Security Clearance Required
• Deep expertise of ServiceNow architecture, modules (ITSM, HRSD, ITOM, ITAM, etc), scripting, integrations, and platform capabilities
• ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
• Knowledge of regulatory framework, security standards, and risk mitigation strategies

Nice To Haves

• DoD 8570 Level II/III certification desired

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
• Assesses technical issues and raises architectural decisions, evaluation of solutioning options, and recommended solution.
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
• Assists with the identification of overlapping projects or products for the same capabilities
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Collaborate with developers, administrators, and solution architects in technical design, development, and integration
• Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager