IVR Application Architect

Miratech

1d • Remote

About The Position

The IVR Application Architect is a senior technical authority responsible for defining, owning, and evolving the architecture of IVR applications supporting large-scale voice contact center environments. The role ensures that IVR solutions are scalable, resilient, secure, and aligned with long-term business and technical strategy.
Working closely with Product Owners, Project Managers, IVR Engineers, and cross-functional teams, the Architect translates business goals and non-functional requirements into clear architectural direction. This role shapes how IVR platforms are structured, integrated, and optimized, with a direct impact on customer experience, system reliability, and delivery consistency.
Architect remains technically deep and engaged, validating implementations through design reviews, architectural guidance, and selective hands-on involvement when required.

Requirements

• Proven expertise in IVR application architecture within enterprise or large-scale environments
• Strong background in IVR and web application platforms from an architectural perspective
• 5+ years of experience with J2EE or .NET–based systems (architecture and design focus)
• 3+ years of hands-on IVR experience, sufficient to guide and validate engineering decisions
• Deep knowledge of Object-Oriented Design, Object-Oriented Programming, and design patterns
• Solid expertise in speech and IVR standards (VoiceXML, SRGS, MRCP, CCXML)
• Experience designing scalable, stateful IVR architectures
• Demonstrated ability to lead technically, mentor engineers, and influence design decisions
• Strong communication skills, including the ability to explain architectural trade-offs to non-technical stakeholders

Responsibilities

• Own and define end-to-end IVR application architecture across platforms and integrations
• Translate business and non-functional requirements into architectural designs and principles
• Design scalable, reliable, and high-performance IVR solution architectures
• Define and maintain architectural patterns, standards, and best practices for IVR systems
• Provide architectural leadership and technical direction to IVR Engineers and development teams
• Review designs and implementations to ensure architectural compliance and quality
• Guide integration strategies between IVR applications, web services, and internal systems
• Identify architectural risks, performance constraints, and scalability limits early in the design phase
• Support complex production issues from an architectural and systemic perspective
• Collaborate with Project Managers on technical planning, estimation input, and delivery feasibility

Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed