Janitorial Project Manager

ABM•Fairbanks, AK

11d•$65,000

About The Position

Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities

Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
Provide customer with information regarding additional services available at ABM.
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
Report accidents and property damage in an accurate and timely manner.
Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
Understand applicable union contracts and develop effective working relationship with local labor unions.
Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.