Administrative Assistant/Entry level Job File Coordinator

SERVPRO of Alexandria/Marlton/Morningside

4d•Onsite

About The Position

Do you love helping people through difficult situations? Then don’t miss your chance to join SERVPRO Team Warnecki as our new Job File Coordinator. In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage — making it “Like it never even happened”! We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter — a “figure-it-outer.” We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit. As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment. Job Description Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.

Requirements

1+ year(s) of administrative, office-related, or business experience
Working knowledge of current business software technologies required
Ability to remain calm and professional during stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary systems
Access to a reliable personal cell phone for business-related communication and multi-factor authentication (authenticator apps) during work hours
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in commercial cleaning, restoration, or insurance industry desired
Customer service, quality assurance, and scheduling experience a plus

Responsibilities

Provide excellent customer service
Receive general phone calls and actively communicate with adjusters and project managers
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administrative duties
Assist other departments as needed
Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimates
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and audit process
Perform job close-out