Journeyman Computer User Support Specialist

Cayuse Holdings•Detroit, MI

2d•$27 - $32•Onsite

About The Position

The Journeyman Computer User Support Specialist Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
4+ years of professional, applicable experience. Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
Must have valid driver's license.
Interim Secret Clearance required prior to start
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

Experience maintaining Xerox, Lexmark, HP, or Rich printer devices (i.e. installing maintenance kits).
Prior USACE/ACE-IT experience.
Experience working on a DoD environment.
Experience supporting Office 365.

Responsibilities

Technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. .
Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Other duties as assigned.