Jr. Customer Engagement Analyst

Ancora Education•Arlington, TX

About The Position

The Junior Operations Analyst supports operational and strategic decisions through the collection, analysis, and communication of information to key decision-makers. This role primarily focuses on the Financial Aid department, collaborating with the Business Intelligence team and the Contact Center to expand data management and distribution. The analyst will be responsible for mapping out new reports, maintaining dashboards, and identifying data-driven call campaigns to improve departmental efficiency.

Requirements

EDUCATION: BACHELOR'S DEGREE OR EQUIVALENT WORK EXPERIENCE.
EXPERIENCE: 1-3 YEARS OF EXPERIENCE IN DATA MANAGEMENT, BUSINESS ANALYSIS, OR A SIMILAR FIELD.
FINANCIAL AID KNOWLEDGE: FOUNDATIONAL KNOWLEDGE OF FINANCIAL AID PROCESSES AND TERMINOLOGY.
Technical Skills: Proficient in Excel or Google Sheets for data organization, formula creation, and reporting.

Nice To Haves

TECHNICAL PROFICIENCY: BASIC PROFICIENCY IN SQL AND DATABASE LANGUAGES.
DATA VISUALIZATION: EXPERIENCE WITH DATA VISUALIZATION TOOLS SUCH AS GOOGLE DATASTUDIO, TABLEAU, OR POWER BI.
DATA MANAGEMENT: EXPERIENCE WORKING WITH AND MANAGING LARGE DATA SETS AND ETL PROCESSES.

Responsibilities

Financial Aid Reporting & Mapping: Work with stakeholders to identify Financial Aid information needs and develop corresponding reports and/or dashboards.
Dashboard Maintenance: Design, implement, and maintain automated methodologies for efficient Financial Aid analysis and reporting.
Call Campaign Analysis: Analyze data to recommend and implement call campaigns that create efficiencies and streamline processes within the Contact Center.
Data Integrity: Review Financial Aid reports for accuracy and identify necessary changes resulting from system updates or organizational changes.
Stakeholder Support: Serve as a resource to report users in answering questions and resolving issues related to workflow and data.
Ad Hoc Support: Design and maintain special ad hoc request reports to support the Financial Aid and Operations departments.
Requirement Analysis: Strong ability to analyze user requirements and create backend BI solutions.
Interpersonal Skills: Exceptional relationship-building skills to work effectively with Financial Aid and Contact Center stakeholders.
Data Validation: Knowledge of and ability to understand and resolve data inconsistencies or variances.
Communication: Ability to communicate complex information in a meaningful way to department managers.
Organization: Ability to work on multiple projects simultaneously and prioritize tasks to quickly resolve issues.