Jr. Reception Manager

Yotel • Washington, DC

4d

About The Position

Position Overview: The Jr. Reception Manager is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. This position reports directly to the Director of Front Office. Major Duties & Responsibilities: Manage the ezfront desk in all areas of responsibility while always maintaining a positive attitude. Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. Execute guest cabin moves as needed and communicate such to Crew managers. Post charges from retail into the OPERA system and obtain payment from the guest. Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift. Solicit and communicate guest feedback for continuous improvement. Own customer complaints and issues and empower oneself to seek immediate resolve. Ensure timely follow up on matters involving other departments and communicate back to guests. Demonstrate self-confidence, energy, and enthusiasm always. Always extend professionalism and courtesy to crew members and customers. Attend pre-shift meetings and be current on all in-house events and citywide attractions. Attend Mission Control monthly department meetings. Perform tasks as assigned by the Director of Front Office and Senior Reception Managers Provide and assist guests with general services and information that enhances the YOTEL guest experience. Maintain current listings of area attractions, activities, and transportation timetables. Maintain current YOTEL information including Food and Beverage hours of operation and upcoming events. Ensure thorough knowledge of safety and emergency procedures. Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control. Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance. Lead and cover the shift in the absence of Sr. Reception Manager ensuring YOTEL DC’s standards. Flexible schedule allowing for the ability to work all shifts including mornings, evenings, overnights, holidays, and weekends. What are YOTEL people like? Proactive with a ‘can do’ positive attitude. Likes to be busy, always looking for the next task or goal to achieve. Great attention to detail in everything that they do. Sociable and confident with each other and our guests. Friendly, warm and welcoming always. Professional in their outlook, taking pride in their appearance, performance and reputation. Takes responsibility for their actions and those of the wider team. Likes to own problems and find solutions for the benefit of the guests and team alike.

Requirements

• College degree in Hospitality or related field.
• Minimum 3 years of customer service experience in upscale hotel environment.
• Knowledge of and ability to operate personal computers and various property specific applications.
• Ability to read and speak English fluently.
• Ability to perform under pressure.
• Ability to stand for long periods of time and walk moderate distances.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Nice To Haves

• Second or multiple languages are a plus.

Responsibilities

• Manage the ezfront desk in all areas of responsibility while always maintaining a positive attitude.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest cabin moves as needed and communicate such to Crew managers.
• Post charges from retail into the OPERA system and obtain payment from the guest.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Solicit and communicate guest feedback for continuous improvement.
• Own customer complaints and issues and empower oneself to seek immediate resolve.
• Ensure timely follow up on matters involving other departments and communicate back to guests.
• Demonstrate self-confidence, energy, and enthusiasm always.
• Always extend professionalism and courtesy to crew members and customers.
• Attend pre-shift meetings and be current on all in-house events and citywide attractions.
• Attend Mission Control monthly department meetings.
• Perform tasks as assigned by the Director of Front Office and Senior Reception Managers
• Provide and assist guests with general services and information that enhances the YOTEL guest experience.
• Maintain current listings of area attractions, activities, and transportation timetables.
• Maintain current YOTEL information including Food and Beverage hours of operation and upcoming events.
• Ensure thorough knowledge of safety and emergency procedures.
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.
• Lead and cover the shift in the absence of Sr. Reception Manager ensuring YOTEL DC’s standards.
• Flexible schedule allowing for the ability to work all shifts including mornings, evenings, overnights, holidays, and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level