Junior Communications Specialist

Accenture Federal Services•Falls Church, VA

21h•Onsite

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! AFS is seeking to fill a Junior Communications Specialist role in support of developing, maintaining, and executing complex marketing and customer engagement plans to assist more than 9 million TRICARE beneficiaries. The candidate will work as a member of a cross-functional team to support content management and writing for a target audience that includes beneficiaries, health care providers, customer service teams, and other stakeholders. The candidate will work onsite at Falls Church, VA (3 days per week), directly assisting the onsite Executive Assistant with light administrative duties. The ideal candidate will be self-motivated, detail-oriented, and open to learning new tasks.

Requirements

Bachelor’s degree
1 – 2 years of communications or content management experience
Experience writing content for public audiences (plain language and audience centered writing)
Ability to interact with and brief government clients as needed
Provide writing samples

Nice To Haves

Prior experience working with project management software (such as Microsoft Lists, JIRA, or similar).
Prior experience with Section 508 accessibility standards and document remediation.
Familiarity with military environment and/or TRICARE

Responsibilities

Support across multiple cross-functional workstreams include TRICARE publications, web, benefit education, and social media.
Help develop a variety of educational products that will be disseminated through web, social media, online trainings, and live events.
Draft, refine, and maintain a set of standard operating procedures (SOPs) across these workstreams to ensure consistency and clarity in team operations.
Use online project management software, including Microsoft Lists, to track project activities, training compliance, and team personnel, directly supporting workstream leads and program managers.
Assist with project management support activities and corporate functions, such as writing, compiling, and editing weekly, quarterly, and monthly reports that include inputs from across workstreams and program leaders.
Write original content to include articles, web page content, and management reports.
Perform audits of websites, publications, and documents that require excellent attention to detail; criteria include validating currency and accuracy of information and aligning content with style guides and business rules.
Remediate documents and products to comply with Section 508 accessibility standards.
Use website content management systems (including Sitecore) to update webpages.
Assist beneficiary education team with reviewing and editing Frequently Asked Questions monthly, Administrative as assigned.
Use web-based administrative tracker to manage client task management system.
Attend and record minutes during assigned administrative workstream and leadership meetings, to understand the Division’s culture and report any action items to the team.
Preparing staff meeting agendas and slide decks.
Help manage an internal beneficiary database.
Update an online directory of customer support staff across the agency.
Complete light onsite administrative duties such as answering phones, checking voicemails and group inboxes, monitoring training compliance, mailing and receiving packages, managing calendars, and reserving conference rooms (10% of work).