Junior Help Desk Support

The Consortium • Washington, DC

8d

About The Position

We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems. Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant. Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program. Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings. In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses. At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials. Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created. Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.

Requirements

• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, LogMein Rescue Technician Console, Brainshark, Zendesk Technology, Salesforce, and JIRA software tools

Nice To Haves

• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline

Responsibilities

• Providing project coordination and help desk support to volunteers on operation systems
• Triage support tickets to the appropriate groups within the programs
• Review and process tax site data requests, and system support tickets
• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant
• Coordinate and provide business support to determine business opportunities for increased efficiencies for the program
• Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings
• Coordinate the review, development, and enhancement of e-learning courses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed