Junior IT Support Engineer (US)
About The Position
From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core. We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach. To find out how you could contribute to our mission to conquer cancer as a Junior IT Support Engineer please read on. Purpose: Based out of our Lynnwood, Washington office, the Junior IT Support Engineer will work as part of a globally distributed Service Desk responsible for supporting Lunit Americas, Inc.’s day-to-day IT operations. The Engineer will triage and respond to incoming requests from staff for IT support. The Engineer will work closely with other IT Engineers to support Lunit International’s enterprise systems and services, along with other tasks. When this role is successful, Service Desk incident and request numbers will be within an acceptable range, IT systems and services will be operational, and issues appropriately escalated.
Requirements
- Computer science degree qualification (or equivalent); or 2+ years’ experience working in the Microsoft ecosystem.
- Working knowledge of Microsoft Azure/EntraID, Windows, Office 365 and Networking concepts.
- Strong ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Excellent customer service and interpersonal skills, with the ability to interact professionally and positively with employees and co-workers at all levels.
- Ability to explain technical information in clear non-technical language.
- Competence in troubleshooting issues for remote employees, including connectivity, VPN, and device support.
- Strong observational and problem-solving skills, with the ability to recognize early signs of potential issues.
- Willingness to occasionally work outside normal hours to support international teams and time zones.
Responsibilities
- Be the first point of contact for 1st level internal IT support (laptops, printer, Internet, email, Wi-Fi, VPN etc) including fault logging, diagnosis, resolution and escalation of technical issues.
- Triage calls & requests, assign appropriate operational priority and alert the business of Priority 1 & 2 and significant incidents through the incident management portal.
- Ensure effective and accurate recording of all faults, issues and work requests ensuring follow up is carried out and timely communication with the employee until the service request/incident is resolved.
- Ensure effective and accurate recording of all faults, issues and work requests ensuring follow up is carried out and timely communication with the employee until the service request/incident is resolved.
- Ensure tickets are escalated when necessary to the appropriate teams.
- Populate and maintain the knowledge base of known issues and solutions as well as common learnings.
- Manage user access throughout the employee lifecycle, including creating, modifying, and disabling user accounts in EntraID & Microsoft 365.
- Support onboarding workflows by provisioning accounts, assigning appropriate security groups, applying licenses, and ensuring new staff have timely access to required systems.
- Deliver IT induction training for new employees, including account access, security practices, an overview of business tools, and essential IT processes.
- Support offboarding workflows by removing or disabling access, reclaiming licenses, and ensuring data is secured in accordance with company policies.
- Maintain accurate documentation of identity and access changes, ensuring compliance with internal processes and best practices.
- Support the full device lifecycle, including provisioning, deployment, maintenance, upgrades, and end‑of-life processes for laptops and peripherals.
- Prepare and configure devices for new starters, including installing required software, applying security policies, and ensuring compliance with company standards.
- Maintain accurate asset records by tagging, tracking, and updating device information throughout the lifecycle in the asset management system.
- Assist with device returns and deprovisioning for offboarding staff, ensuring secure data removal and readiness for redeployment or disposal.
- Coordinate repairs or replacements as required.
- Provide ongoing maintenance, support, and enhancements for business systems, applications and services.
- Maintain all operational documentation in accordance with Lunit International processes and best practices.
- Recommend opportunities for continuous improvement and apply improvements as requested.
- Perform other tasks as required.
Benefits
- Benefits include the option to participate in medical, dental, vision, life and disability insurances
- a 401K plan with a company match
- generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
