Junior IT Support Specialist

PDI Health • New York, NY

2d • $23 - $25 • Onsite

About The Position

As a national portable X-ray company, We are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures.
The right candidate will help to support not only, computers, but biomedical equipment as well.

Requirements

• Degree in Computer Science, Information Technology, or a related field (preferred).
• 1-2 years of experience in an IT support role, or equivalent combination of education and experience.
• Strong knowledge of computer systems, networks, and operating systems.
• Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues.
• Excellent communication skills, with the ability to explain complex IT issues in simple terms.
• Experience with ticketing systems
• Ability to work effectively in a team-oriented environment.

Nice To Haves

• Biomedical equipment experience/ knowledge is preferred but not required.

Responsibilities

• Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues.
• Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary.
• Document all technical issues and resolutions within the ticketing system for future reference.
• Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions.
• Contribute to the drafting and implementation of IT policies and procedures.
• Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems.
• Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies.

Benefits

• We offer a competitive salary and benefits package, including health insurance, 401K, PTO, Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees