Junior Service Designer

Accenture

1d • $24 - $48

About The Position

We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Accenture Song Our mission within our Design Experience practice is to make people’s lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains working across geographic boards with the same mission. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints. At Accenture Song, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels. Join a team that is curious, creative, driven by empathy, and relentless in the pursuit of meaningful and impactful design. Together, we’ll do work that changes the world. The Work: As a Junior Service Designer, you will play a pivotal role in shaping how people interact with the products and services we design. You will support interaction design and service design activities across projects, including client workshops, creative brainstorms, and service design definition. This is your opportunity to join a team that creates meaningful impact for our clients and the world by crafting innovative products and services that people love.

Requirements

• A relevant completion of a bachelor's degree or diploma showcasing foundational knowledge and training in design research, interaction design, and service design across digital and physical touchpoints.
• At least 6 months of hands-on experience with design tools like Figma, Sketch, or Adobe Creative Cloud, enabling the creation of experience maps, user journeys, service blueprints, interaction models, user flows, and wireframes.
• At least 6 months of collaborative experience in developing experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
• Familiarity with rapid prototyping methods, including paper sketching, 3D foam models, and/or digital prototypes.
• A strong curiosity about technology and its impact on design solutions, with a willingness to explore and integrate emerging trends.
• A commitment to broadening your skillset into adjacent specializations while refining mastery of your primary expertise.
• Eligibility for Reliability Clearance Status is required.

Nice To Haves

• More than 1 year of experience in tools like Microsoft Office, Adobe Creative Suite, Figma, Sketch, InVision, Axure, Confluence, or JIRA.
• Experience working collaboratively with customers and cross-functional team members to deliver impactful solutions.
• Bilingual proficiency in French and English.

Responsibilities

• User-Centered Research: Participate in gathering user needs through research, uncover deep insights, generate innovative concepts, and design how people will interact with the products and services we create.
• Service & Experience Design: Contribute to service and experience design activities, including facilitating client workshops, conducting user interviews, and participating in creative brainstorming sessions.
• End-to-End Design Process: Engage in a user-centered design process that spans all phases of development, from identifying service opportunities to coordinating service delivery implementation.
• Deliverables Creation: Support the creation of Service & Experience design deliverables such as behavioral customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
• Workshop Facilitation: Actively participate in client workshops to co-create solutions and drive impactful outcomes.
• Design Advocacy: Be an ambassador for service and human-centered design within Accenture and the broader design community by attending, organizing, and contributing to studio and community events, workshops, and conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level