Junior Service Support Specialist

Keller Executive Search • New York, NY

9d • $52,000 - $64,000 • Hybrid

About The Position

Junior Service Support Specialist keeps information accurate and actions moving, enabling faster decisions and smoother delivery in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals.

Requirements

• Excellent written communication and calm problem-solving approach.
• Ability to follow processes while adapting to unique situations.
• Experience in customer support or client-facing service roles.
• Willingness to learn and follow established processes with consistent accuracy.

Responsibilities

• Respond to incoming inquiries with accuracy, empathy, and urgency.
• Escalate complex cases with concise context and proposed next steps.
• Track response times and contribute to improvements in service quality.
• Log cases, categorize issues, and follow standard resolution pathways.
• Update internal FAQs and templates based on recurring questions.
• Contribute to continuous improvement by capturing feedback and suggesting process refinements.

Benefits

• Opportunities for professional growth through training, mentorship, and cross-functional projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Hybrid working options depending on role and local needs.
• 401(k) plan with company contribution where applicable.
• Paid time off and company-recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees