JW Marriott Hostess

Stonebridge Hospitality Associates•Atlanta, GA

1d•Onsite

About The Position

The Host/ Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Prior customer service experience, preferably in a restaurant or hospitality environment.
Ability to manage reservations and seating arrangements efficiently.
Strong communication and interpersonal skills to engage with guests professionally.
Knowledge of restaurant operations, menu offerings, and promotions.
Ability to perform basic arithmetic for tasks such as totaling costs and making change .
Strong organizational skills and attention to detail .
Ability to stand and walk for long periods .

Responsibilities

Greets guests and escorts them to their seats in a courteous manner.
Presents menus and answers guest questions regarding the food and service.
Manages seating arrangements based on restaurant activity and reservations.
Performs opening and closing duties, ensuring the restaurant is ready for service.
Assists food and beverage staff with side-work and setup as needed.
Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.
Responds to guest inquiries and ensures their needs are met efficiently.
Creates and manages reservations using the property reservation system.
Maintains seating charts and confirms reservations, including large parties and special requests.
Ensures a clean and organized work environment at all times .
May assist with the setup and cleaning of function rooms when necessary.
Attends department meetings and completes assigned projects.