Kayak Tour Guide/Attendant

Catalina Island Company•Avalon, CA

7d•$20•Onsite

About The Position

As a Descanso Beach Ocean Sports team member, you are responsible for a variety of day-to-day operations tasks. Ensure that daily operations are running smoothly and efficiently and are available for guests to participate on a seasonal basis. Responsible for working together with team members to complete all daily tasks, and for ensuring that tours & activities are operated in a safe and effective environment to provide the highest level of quality rentals & tours for our guests.

Requirements

Passion and experience in kayaking and the outdoor industry
CPR/1st Aid certified
Conservancy Naturalist Level 1(training provided)
Ability to lift 60+ lbs, work on a rocky beach environment with ocean awareness
1+ years of customer service experience.
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Excellent interpersonal and team player skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
Experience in a fast-paced environment.
Ability to be innovative and self-motivated.
Maintain a high level of professional appearance and demeanor.
Ability to perform, with or without reasonable accommodations, the tasks assigned to staff.
Communicate effectively and display excellent customer service skills.

Responsibilities

Flexible position including working in the rental booth, safety orientations, land & launch kayaks, cleaning rental equipment & being a kayak tour guide
Must be able to lift and move kayaks (60-90 lbs)
Update tour board with daily tours offered, daily observations & tides
Set up POS for daily rentals & knowledge of guest waiver requirements
Use of Fareharbor for booking daily rentals/tours and for overnight camping rentals
Maintain a clean & orderly work area, ensuring all tools and equipment are well maintained
Communicating any rental gear deficiencies to supervisors
Provide excellent customer service, both in person and over the phone
Tour Guide for daily tours
Stage large groups
Ocean and tide knowledge
Clean equipment, wash area and deck
Wash Equipment after guest use (wetsuits, masks & snorkels, fins, pfds)
Haul equipment to drying yard
Put equipment away in storage lockers
Safety of our customers while in our sight line-rescue & tow if necessary
Other duties as assigned.