Key Account Executive

ADP

1d

About The Position

In this role, you'll be a trusted advisor to our clients, using your HR
experience, ADP product expertise, and consulting skills to solve their most
critical business challenges. You carry the weight of ADP's service reputation
and client satisfaction in your hands.

The Key Account Executive (KAE) strengthens the connection with clients through
service and consultation. Acts as HR Strategy - Organizational Development
subject matter expert for the client and provides consultation to strategically
drive results with the goal of increasing client satisfaction and retention.
Works directly with the client or advisor and internal teams to oversee and
bring resolution to complex client issues. In this position the KAE will ensure
the delivery of Service Excellence and the improvement of overall client
relationships including client satisfaction and client experience. Understand
the perspective of the client and takes proactive steps to maximize client
satisfaction, including client outreach programs as applicable. Travel may be
required to support client visits and strengthen client relationships.
Effectively maintains, builds and manages client relationships at all levels to
ensure clients achieve their business strategies utilizing ADP's Human Capital
Management tools - services. Responsible for driving results with clients, with
the goal of increasing client experience, advisor experience, participant
experience and client retention. Partners with Sales, Implementation, and
Operations organization to resolve escalated and complex client issues.

The nature of what you do every day will not change -- your #1 goal is to
help clients.

Still, every day will be different because the questions you receive will
vary, as will the solutions you provide each client. There will be no
shortage of new questions you'll receive, which will keep
things interesting, and our top-ranked training will help to set you up for
success! 

To thrive in this role, you must be comfortable building relationships with
external clients and internal partners. You have a way with clients that builds
rapport, establishes trust, and shines with professionalism. Over the phone and
in writing, your communication style is clear and easy for our clients to
understand and take action on. As a result, your client satisfaction scores make
you proud. Pace should not scare you. We also have a healthy dose of fun. Not
only can you find a career here but friendships that last in a company that
values inclusion.

Requirements

• 5 Years of service or relationship management experience in a fast-paced service environment.
• Within years of experience, must possess at least 5 years of successful business leadership experience.
• Progressive management experience in consulting or large corporate environment.
• Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations.

Nice To Haves

• Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
• Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and service.
• Communication-able to interact with all levels in an organization including plan participants, managers and executives. Ability to act as the liaison between clients and ADP's Service Team
• Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution. Must possess strong financial and business acumen and savvy.
• Understands and is able to explain client pricing and profitability.
• Responds to internal and external requests for financial, client service, and other reporting requirements.
• Is able to manage multiple priorities and deliver high-caliber results.
• Demonstrated ability to lead others through tough situations.
• Ability to work under pressure with tight time frames.
• Excellent verbal and written communication skills, including presentation skills.
• Must possess an executive presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients
• Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration.

Responsibilities

• Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
• Responsible for driving client retention and delivering message to clients and associates regarding the value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.
• Participates on task force or project teams that focus on strengthening client relationships.
• Designs and executes improvements for process and procedures so that established goals are met.
• Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP's products.
• Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution.
• Communication: Actively and consistently communicates with clients and internal teams.
• Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
• Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
• Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
• Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
• Performs other related duties as assigned.

Benefits

• Be yourself. In a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed