Key Account Manager

Concentric • Seattle, WA

4h • $155,000 - $165,000 • Hybrid

About The Position

This is a senior, relationship-first position. You'll be the accountable owner for one or more of our most valuable clients, responsible for their satisfaction, the health of their accounts, and their long-term growth. You'll work closely with Business Development, Service Delivery Teams, and Finance, but your job is distinct from all three: you're the integrator, the advocate, and the strategic partner our major clients deserve.

Requirements

• Degree or Certificate in Business Administration or a related field required, such as Finance, Economics, Management, or a similar business discipline.
• 7-10+ years of account management experience, preferably in a complex B2B services environment, with responsibility for managing senior client relationships end-to-end.
• Strong commercial acumen, including the ability to interpret financial performance indicators such as P&L and margin, and engage in discussions related to scope, pricing, and value delivery.
• Proven ability to build strong, customer-centric relationships, with a focus on understanding client needs, challenges, and long-term partnership opportunities.
• Demonstrated ability to collaborate cross-functionally and influence stakeholders across departments without direct authority.
• Excellent communication and relationship-building skills, with the ability to establish credibility and trust with both clients and internal teams.
• Highly organized and proactive, with the ability to manage multiple high-value client accounts simultaneously.
• Project management or program management experience preferred.
• Experience in security, risk, or professional services sectors is a plus, but not required.

Nice To Haves

• Direct sales experience strongly preferred, with a demonstrated track record of growing existing accounts through strategic relationship management and opportunity identification.

Responsibilities

• Serve as the primary relationship owner for assigned client accounts, maintaining continuity, building trust, and ensuring clients have a clear internal point of contact outside of live operational delivery.
• Develop and maintain a Strategic Account Growth Plan for each client, identifying opportunities to add value through additional services or capabilities.
• Accountable for revenue growth and retention/satisfaction of the assigned accounts. Identify, qualify, and surface account-growth opportunities, and collaborate with Sales to support commercial execution.
• Monitor account performance and maintain visibility into gross profit margin (GPM) by service line and contract to ensure the financial health of the account.
• Identify and proactively address margin leakage, scope creep, or pricing risks to protect account profitability.
• Coordinate cross-functionally with Business Development, Operations/Service Delivery, and Finance to ensure a cohesive and consistent client experience.
• Lead client-facing communication and follow-up when operational issues arise, ensuring timely resolution and maintaining client confidence.
• Proactively manage account lifecycle activities, including contract renewals and strategic planning, to support long-term client retention and growth.
• Manage multiple high-value client relationships simultaneously while maintaining strong organization, communication, and follow-through.
• This position requires up to 25% travel.

Benefits

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level