Key Accounts Manager

Headquarters Careers At Servpro Industries•Gallatin, TN

20h

About The Position

Experienced sales executive accountable for National marketing efforts via National Accounts prospecting, negotiating and closing agreements/contracts, program implementation, reporting and strategic account management to grow the business. The Key Accounts Manager will work with insurance claims executives and Franchise owners to build, grow and maintain long-term, profitable relationships within the property and casualty insurance industry. You will Manage Communication Cycle Prioritized Action List Monitor Progress, achieve objectives, and improve execution. Optimize communication throughout company and franchise system. Measuring and reporting successes, challenges and strategic planning. Validate SERVPRO Value. Program Management Negotiate and Execute Quality Contracts and/or Bulletins that Provide Adequate ROI (To Be Defined) Over Life of Agreement. Ensure Quality Processes are Completed Timely and Effectively. Communicate required current and future I.S. needs of our clients (i.e. reporting requirements and security protocol). Grow Total Gross Revenues. Grow National Call Center Job Referrals. Communicate required current and future I.S. needs of our clients. Regional Marketing Communicate opportunities to Franchise community to leverage on a local level. Help build local and regional relationships for NAMs. Vendor Management Validate performance of Franchise Community in accordance of client expectations. Serve as Liaison to SERVPRO stakeholders, including Operations and trainers, to ensure actions plans are in place to meet performance. Ensure timely and sustainable corrective actions are in place for clients. Liaison for Relationship Development at all Company levels with Focus on Providing Solutions to our Franchise Community. Personal Growth: As a team member of Servpro Industries, Inc., it is vital to continue to increase knowledge and education; regular personal growth is vital to future performance, and personal investment in a self-improvement plan is encouraged. Organization: It is important to be organized in planning, documentation and job duties; keep office work area and computer files organized. Ownership of roles and responsibilities: For the SERVPRO team to thrive, team members must take ownership of job responsibilities; focused and engaged effort is fundamental in successfully completing the job; identify ways to be more efficient and effective. Communication and clarity: Responsible to communicate honestly and clearly with team members; problem solving and solution identification with Managers and Executives is encouraged to improve performance. National Accounts Programs: All National Accounts team members will be assigned additional duties according to areas of knowledge, skills and specialization. Convention Assistance: Each member of the National Accounts Team will have an assigned role as a part of ensuring the companys National Convention is as beneficial as possible to our Franchise community. Unauthorized Activities: It is important for the protection of the company to report any unauthorized activities by any person associated with Servpro Industries, Inc.; issues of concern should be reported to the Director of National Sales immediately. You have Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.

Requirements

Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
Minimum five years seasoned relationship-based sales/marketing experience.
Experience in sales planning, budgeting, and development of sales bonus plans.
Experience in the development and use of automated information report tools.
Excellent verbal, written and presentation communication skills.
Strong Customer Service Skills.
Solid understanding of Microsoft
Bachelors Degree (Marketing and/or Related Degree).

Nice To Haves

Claims management and/or property insurance experience a plus.

Responsibilities

Manage Communication Cycle Prioritized Action List Monitor Progress, achieve objectives, and improve execution.
Optimize communication throughout company and franchise system.
Measuring and reporting successes, challenges and strategic planning.
Validate SERVPRO Value.
Negotiate and Execute Quality Contracts and/or Bulletins that Provide Adequate ROI (To Be Defined) Over Life of Agreement.
Ensure Quality Processes are Completed Timely and Effectively.
Communicate required current and future I.S. needs of our clients (i.e. reporting requirements and security protocol).
Grow Total Gross Revenues.
Grow National Call Center Job Referrals.
Communicate required current and future I.S. needs of our clients.
Communicate opportunities to Franchise community to leverage on a local level.
Help build local and regional relationships for NAMs.
Validate performance of Franchise Community in accordance of client expectations.
Serve as Liaison to SERVPRO stakeholders, including Operations and trainers, to ensure actions plans are in place to meet performance.
Ensure timely and sustainable corrective actions are in place for clients.
Liaison for Relationship Development at all Company levels with Focus on Providing Solutions to our Franchise Community.
Increase knowledge and education; regular personal growth is vital to future performance, and personal investment in a self-improvement plan is encouraged.
Organized in planning, documentation and job duties; keep office work area and computer files organized.
Take ownership of job responsibilities; focused and engaged effort is fundamental in successfully completing the job; identify ways to be more efficient and effective.
Communicate honestly and clearly with team members; problem solving and solution identification with Managers and Executives is encouraged to improve performance.
Assigned additional duties according to areas of knowledge, skills and specialization.
Assigned role as a part of ensuring the companys National Convention is as beneficial as possible to our Franchise community.
Report any unauthorized activities by any person associated with Servpro Industries, Inc.

Benefits

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program