Key Client Engagement Manager
About The Position
The Key Client Engagement Manager (KCEM) is a seasoned relationship and sales solution-driven professional. In this role you will maintain and expand relationships at all levels within assigned Key clients while at the same time seeking out and developing new growth opportunities for the new sales department. Assigned to, and owning 20 to 25 named customers, you will drive all initiatives of Key Client customers throughout the organization. You will define a team vision of influencing and coordinating the involvement of company staff, drawing in sales, support, service and management resources in order to meet account performance and aggressive growth objectives. The selected candidate will reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office as requested for training, meetings and events - up to 2 days a week. You must be able to work and attend meetings in Eastern work hours.
Requirements
- Bachelor’s Degree with 5 years successful Key Account Management in Life Sciences
- Demonstrated industry credibility and business outcomes related to accounts including growth in revenue over time
- Demonstrated ability to manage others within the organization without authority
- Ability to engage and employ CCC sales, professional services and product to develop new opportunities and contribute to sales achievements
- Ability to facilitate high level effective meetings and deliver dynamic Boardroom presentations
- Ability to actively engage and influence senior executives both internally and externally
- Consistent execution of excellence – reports and deliverables on time, on target
- Approximately 15-20% travel
Responsibilities
- Leading the process in developing clear winnable strategies that will enhance value for both parties and grow CCC’s business in licensing, software, staffing, and professional services
- Proactively assessing, clarifying and validating customer needs while seeking frank feedback on an ongoing basis
- Owning client satisfaction and measured customer loyalty annually achieving year-over-year increase
- Creating and maintaining well-documented key account plans for each client
- Engaging and leading a matrixed client team from disparate departments within CCC to support goals
- Developing quantifiable leads within assigned accounts that promote revenue growth while demonstrating increased penetration of contacts within assigned Key Clients from the C Suite down
- Regularly maintaining effective salesforce dashboards that measure the health of each client
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
