Knowledge Analyst

Blackhawk Community Credit Union•Janesville, WI

About The Position

Knowledge Analyst plays a crucial role in capturing, managing, analyzing, and optimizing organizational knowledge assets to support business objectives. The ideal candidate will be responsible for gathering, organizing, and standardizing operating procedures from various departments, facilitating knowledge sharing, and overseeing knowledge flow, ensuring that knowledge is accessible, accurate, and leveraged effectively for decision-making and innovation.

Requirements

Bachelor’s degree in Information Management, Business Administration, Library Science, or a related field; or equivalent level of knowledge, skills, and abilities typically acquired through work experience.
2+ experience in knowledge management, research analysis, or a similar analytical role preferred.
Strong analytical and problem-solving skills with the ability to synthesize complex information.
Excellent written and verbal communication skills, including technical writing.
Strategy-minded in terms of organizational culture, behavior, business processes, & tools.
Proficiency in knowledge management software and collaboration tools preferred.
General enthusiasm for knowledge sharing, transfer, and continuous improvement.
Attention to detail and commitment to data accuracy.
Ability to work both independently and collaboratively in a team environment.

Nice To Haves

Attention to detail and organizational skills.
Ability to manage multiple projects and priorities simultaneously.
Stakeholder engagement and relationship-building skills.
Adaptability to changing business needs and environments.
Proactive approach to identifying and solving process-related issues.
Familiarity with data visualization tools and techniques.
Understanding of change management principles.
Experience working with KM frameworks (i.e. APQC)

Responsibilities

Promote KM approaches to potential participants and stakeholders.
Collect, analyze, and interpret data from various internal and external sources to identify trends, insights, and opportunities.
Maintain knowledge management systems, repositories, and databases to facilitate efficient information sharing.
Identify knowledge gaps and collaborate with subject matter experts to capture and document critical knowledge, best practices, and lessons learned.
Design and implement knowledge sharing strategies.
Design and implement knowledge documentation, including procedure documents, training materials, FAQs, and guides for employees.
Ensure the accuracy, relevance, and timeliness of information distributed throughout the organization.
Support project teams by providing research, analysis, and recommendations based on available knowledge assets. Identify opportunities for updates to existing documentation.
Monitor and evaluate the effectiveness of knowledge management initiatives and report progress and recommended improvements.
Support change management activities related to process improvements.
Participate in Kaizen workshops and other process improvement initiatives and activities.
Stay updated on industry trends, emerging technologies, and best practices in knowledge management.
Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual BSA/AML/CFT training to ensure you understand your responsibilities that apply to BSA/AML/CFT, including:
Prohibited Account Types
SARs (Suspicious Activity Report)
OFAC (Office of Foreign Assets Control)
Monetary Instruments
Record Retention
Other duties as assigned