Knowledge Management Specialist

ModMed•Boca Raton, FL

22d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? ModMed is hiring a driven Knowledge Management Specialist (Level 1) to join our positive, passionate, and high-performing Client Education team focused on producing effective and engaging editorial and visual content for assigned projects, including: ModMed's online university and knowledge base, training materials, user documentation, and other customer-facing collateral, as needed. This is an exciting opportunity to support internal and external clients of ModMed’s knowledge platforms within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Requirements

Entry-level position; Associate's degree preferred.
Excellent spelling, grammar, and punctuation.
Moderate to high technical aptitude.
Excellent communication and interpersonal skills, both written and verbal.
Ability to manage multiple tasks and prioritize as needed.
Motivation to provide exceptional customer service.
Expertise with evaluating, troubleshooting, and following-up on customer issues.

Responsibilities

Provide consistent, professional, and high-quality client support to our client base through an online support queue.
Communicate and collaborate across teams and departments to help resolve issues.
Become proficient in the Client Education learning platforms (ModMed® U and ModMed® Communities) to provide both client and internal support.
Performs administrative duties in support of Knowledge Services projects and initiatives.
Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity.
Opportunities to support the creation of video and written educational content.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.