Korean Bilingual Quality Engineer

LG Electronics • Huntsville, AL

16h • $73,000 - $83,000

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Opportunity: The Quality Engineer will apply a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products.

Requirements

• Bachelor’s degree in engineering field
• Minimum 3 years field experience as it relates to the position
• Advanced level of knowledge in Microsoft Excel and PowerPoint
• Strong analytical, organizational, and multitasking skills with general understanding home appliance functionality
• Ability to communicate technical and non-technical information clearly
• Must be able to work and interact with all levels of personnel
• REQUIRED: Bilingual in Korean and English (written and verbal)

Nice To Haves

• Certification in Six Sigma Green Belt or Black Belt preferred

Responsibilities

• Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
• Act as liaison between factory and customer service to expedite communication on quality issues and work closely with manufacturing engineers to provide solutions.
• Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality
• Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
• Document quality issues for management review, prepare reports and report findings at various meetings and work groups
• Perform audits to ensure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures
• Frequently review service bulletins to have accurate information available, including repair parts and service manuals, etc.
• Develop and implement quality plans, programs, and procedures using statistical quality control statistics, six-sigma tools and data analysis
• Propose and implement opportunities to streamline and redesign processes/systems to further strengthen internal controls, reduce quality issue costs, gain efficiency and ensure end-user’s satisfaction by providing the best quality product and service.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level