KPB Trust Team Manager

KeyBank•Brooklyn, OH

2d•$96,000 - $181,000•Hybrid

About The Position

The Trust Team Manager manages a group of trust professionals that are focused on professional quality administration assistance with emphasis on high technical competence and client service to ensure that needs of High Net Worth clients and beneficiaries are met. Confidentiality and privacy of client information is paramount. The role will have leadership responsibility for a team of Associates/Analysts/Assistants. Fulfills fiduciary responsibilities of KeyBank by providing expert assistance to Trust Officers and counsel to High Net Worth clients and beneficiaries. Actively assists in the management of trust relationships, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. The role of the Trust Team Manager is to act as a player coach to the Private Bank specialty trust team to develop a holistic understanding of each client’s needs, engaging the appropriate resources to provide solutions to meet those needs through: Leadership Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees; provides back up to other team members Supports business objectives through active advocacy and behavioral adoption Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment Manages and promotes consistent integration of critical fiduciary processes and systems into the team to maximize resource utilization, efficiency and return on investment. Coordinates, promotes and enhances working relationships with Trust Officers, Portfolio Management, Legal, Relationship Managers and Operations for effective delivery of client services within the team. Fiduciary Expertise Maintains working knowledge in fiduciary, investment, tax, and other related wealth issues Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs Assists in fulfilling Key’s fiduciary responsibilities, ensuring retention of business and reputation Advises Associates on internal fiduciary issues Trust Administration Assists in the administration of fiduciary accounts Collaborates with Fiduciary Management to prevent and resolve fiduciary issues. Applies sound fiduciary judgment to trust matters Provides guidance to staff on complex issues Client Management Provides guidance to other members of the client service team that is proactive and relevant Anticipates client needs and assists in performing day to day functions in servicing clients in meeting evolving financial goals and objectives Compliance Exerts managerial control to ensure compliance with all internal policies and procedures, as well as regulatory and legal requirements on individual book of business and assigned team. Assumes responsibility for the timely resolution of Compliance-related issues on team-assigned fiduciary accounts. Assumes accountability for all delegated work on assigned accounts Reputation Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries as needed Assist in fostering close business relationships to develop client loyalty and new business opportunities Creates and executes on opportunities to showcase as subject-matter-expert presenter Enhances Key’s reputation with high net worth individuals and their influencers Develops and maintains knowledge of Key’s investment process and results Participates in KeyCorp’s commitment to community Sales Participates in the closing of new business as needed. Coaches team members to a level of outstanding to support the relationship team on the referral of new business. Pro-actively communicates with internal partners, clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries, fostering business relationships to develop new business referrals and to enhance Key Private Bank's image. Human Capital Leadership Acquires and builds bench strength, including the development of strategic sourcing strategies, appropriate employee development and business training. Creates a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction in order to develop and retain a highly trained and motivated staff. Builds an effective, cohesive team based upon integrity and application of Key Values. Establishes and tracks performance objectives for team members; manages and evaluates staff performance to established objectives and differentiates performance. Oversees administrative requirements for the team.

Requirements

A minimum of 7 years of trust administration/trust support and/or fiduciary advisory services or its equivalent
Undergraduate degree in business related field or equivalent experience
Advanced degree or Certified Trust and Financial Advisor preferred
Ability to advance business success of his/her sales and client servicing team through personal contribution
Completion of Cannon Trust Schools I, II and III or equivalent knowledge from other industry training or equivalent experience preferred

Nice To Haves

Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people.
Ability to interact effectively and collaboratively in a team environment.
Ability to work, make decisions and manage client relationships independently while managing competing priorities.
Ability to multi-task, quickly change direction and have an independent work ethic.
Ability to exercise discretion due to accessing and handling highly sensitive information.
Demonstrated attention to detail.
Ability to learn and use proprietary software, databases and systems.
Proficient in all Microsoft Office Applications

Responsibilities

Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees; provides back up to other team members
Supports business objectives through active advocacy and behavioral adoption
Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment
Manages and promotes consistent integration of critical fiduciary processes and systems into the team to maximize resource utilization, efficiency and return on investment.
Coordinates, promotes and enhances working relationships with Trust Officers, Portfolio Management, Legal, Relationship Managers and Operations for effective delivery of client services within the team.
Maintains working knowledge in fiduciary, investment, tax, and other related wealth issues
Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs
Assists in fulfilling Key’s fiduciary responsibilities, ensuring retention of business and reputation
Advises Associates on internal fiduciary issues
Assists in the administration of fiduciary accounts
Collaborates with Fiduciary Management to prevent and resolve fiduciary issues.
Applies sound fiduciary judgment to trust matters
Provides guidance to staff on complex issues
Provides guidance to other members of the client service team that is proactive and relevant
Anticipates client needs and assists in performing day to day functions in servicing clients in meeting evolving financial goals and objectives
Exerts managerial control to ensure compliance with all internal policies and procedures, as well as regulatory and legal requirements on individual book of business and assigned team.
Assumes responsibility for the timely resolution of Compliance-related issues on team-assigned fiduciary accounts.
Assumes accountability for all delegated work on assigned accounts
Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries as needed
Assist in fostering close business relationships to develop client loyalty and new business opportunities
Creates and executes on opportunities to showcase as subject-matter-expert presenter
Enhances Key’s reputation with high net worth individuals and their influencers
Develops and maintains knowledge of Key’s investment process and results
Participates in KeyCorp’s commitment to community
Participates in the closing of new business as needed.
Coaches team members to a level of outstanding to support the relationship team on the referral of new business.
Pro-actively communicates with internal partners, clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries, fostering business relationships to develop new business referrals and to enhance Key Private Bank's image.
Acquires and builds bench strength, including the development of strategic sourcing strategies, appropriate employee development and business training.
Creates a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction in order to develop and retain a highly trained and motivated staff.
Builds an effective, cohesive team based upon integrity and application of Key Values.
Establishes and tracks performance objectives for team members; manages and evaluates staff performance to established objectives and differentiates performance.
Oversees administrative requirements for the team.