Lab Computing Technician

Zifo•Cambridge, MA

4d•Onsite

About The Position

Zifo is looking for a Lab support technician to join our Lab Computing team. This position will work closely with the Lab computing team and clients to troubleshoot issues with hardware and software in the pharmaceutical laboratory setting.

Requirements

Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Strong written and verbal communication skills
Provide positive customer experiences when working with users
Can manage multiple projects / tickets simultaneously
Quicky diagnose issues and work to resolve
Adapt to an ever-changing environment
Associate Degree or technical institute degree or equivalent experience required
Prior experience in IT Deskside/Desktop break/fix support or similar role
Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills

Nice To Haves

Experience in using a ticket system experience is a plus

Responsibilities

Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation