Lab IT Deskside Support
About The Position
In a globally regulated life science industry, Validation Associates provides proven methodologies in quality and compliance through hands-on, practical solutions that ensure compliant, effective, and efficient quality systems. Since inception, we've worked with the best in the life science and manufacturing industries and bring an intimate knowledge of regulatory and compliance standards. Our services are built on a foundation of many years of experience in providing high standard, well received and continually improved pharmaceutical validation training courses, pharmaceutical consultancy, pharmaceutical validation project management and pharmaceutical equipment verification / qualification and pharmaceutical process validation execution work. Join our Team! Validation Associates LLC takes pride in our capabilities to find and deliver the best people to our clients, cultivate your skill set and find other opportunities that fits your needs and career path. We call on our top performers to help us close business, make them Subject Matter Experts and help identify new growth. Our Engagement Leader Model is something we are proud of. Engagement Leaders are responsible for the onsite team of people at a given location, helping each team member with their struggles and capitalizing on their strengths. Our proven success with this position is evident by the constant positive feedback we receive from hiring managers. In addition to giving you the tools you need to excel, including in-depth, continuing education, we inspire innovation and value new ideas, encouraging you to apply creative concepts in achieving tangible results. We welcome your inquiries about the exciting opportunities available with us. At Validation Associates LLC you will find an environment Where You – and Your Career – Can Thrive: Validation Associates LLC offers employees compelling opportunities and rewards to match. Professional growth and thought leadership are the standard. And service, quality and speed of performance are not weighted down with bureaucracy. Join our Team!!!
Requirements
- Bachelor’s Degree with 3 plus years’ experience in deskside support or lab IT environment OR Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT environment
- Demonstrated Leadership abilities and be achievement oriented.
- Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
- Strong verbal and written communication skills.
- Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
- Problem solving skills to resolve issues.
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Ability to troubleshoot Lab IT desktop technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs.
- Excellent analytical and problem-solving skills.
- Detail oriented and able to follow written documentation for task execution.
- Ability to multitask and support various groups of users.
Responsibilities
- Build and maintain a working relationship with Lab Owners, IT Teams and Management.
- Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
- Collaborates with client’s project management team to assure a seamless migration
- Migrate computers and software per the PKI Windows 10 documentation
- Document procedures, policies, troubleshooting and best practices
- Coordinates and works with outside vendors, with migrations.
- Maintain daily project related communications with the Windows 10 team
- Participate in daily project scrum meetings
- Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up.
- Escalates migration issues to the project manager.
- Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
- Ability to manage one’s time with minimal supervision to achieve objectives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
