Lab Management Services Leader
About The Position
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Description Summary: The Lab Management Services Leader provides strategic and operational leadership for Lab Management Services supporting customer operations at the Upper Providence and Upper Merion, Pennsylvania sites. This role is responsible for driving service strategy, improving operational processes, and delivering measurable impact to customer satisfaction and service performance. In partnership with the Global Lab Readiness Lead, the onsite PerkinElmer OneSource team, and critical customer stakeholders, this leader ensures alignment across teams to achieve KPIs, deliver operational excellence, and strengthen the overall customer experience.
Requirements
- Proven ability to lead leaders and layered teams (managers overseeing technicians).
- Strong performance management skills, including setting expectations, holding teams accountable, and coaching for improvement.
- Ability to build high-performing teams and maintain strong employee engagement and morale.
- Strong relationship-building skills with the ability to partner effectively with scientists, site leadership, and cross-functional teams.
- Demonstrated experience driving operational improvements and service enhancements.
- Excellent verbal and written communication skills.
- Ability to work independently, prioritize effectively, and make decisions in a dynamic environment.
- Bachelor’s degree in applied science, biology, chemistry, mathematics, engineering, information technology, electronics or related discipline including military experience.
- Business or management degree also meets criteria plus minimum of 2 years of experience in laboratory operations, lab services, scientific support services or related operational environments and 1+ years of leadership experience, including managing supervisors or managers.
- OR Minimum 5 years of experience in laboratory operations, lab services, scientific support services or related operational environments and 3+ years of leadership experience, including managing supervisors or managers.
Nice To Haves
- 7+ years of experience in a laboratory operations, lab services, or scientific support environments.
- Experience leading a large operational team (30+) in a complex or multi-site environment.
- Experience supporting research, pharmaceutical, biotechnology, or life sciences laboratories.
- Familiarity with EHS, lab safety compliance, and laboratory operations standards.
- Experience working directly with scientists or R&D organizations to support lab readiness and productivity.
- Demonstrated success leading process improvement or operational excellence initiatives.
Responsibilities
- Lead and develop a team of Lab Managers who oversee lab technician teams responsible for maintaining laboratory readiness and operational support for scientists.
- Provide coaching, performance management, and professional development to direct reports to ensure high performance and strong team engagement.
- Make recommendations related to hiring, promotions, performance evaluations, and disciplinary actions.
- Foster a collaborative, accountable, and positive work environment across all lab support teams.
- Oversee daily lab support operations to ensure laboratories remain fully prepared, stocked, compliant, and operationally ready for scientific use.
- Establish clear priorities and maintain organized workflows across multiple sites and teams.
- Ensure resources, staffing, and assets are effectively utilized to meet operational demands and service expectations.
- Serve as a key partner to customer stakeholders to ensure lab services consistently meet operational needs and support scientific productivity.
- Build strong relationships with site leadership, scientists, and cross-functional teams to deliver a seamless lab user experience.
- Ensure customer concerns and service requests are addressed efficiently and effectively.
- Develop and implement strategies to improve lab service delivery, operational efficiency, and overall customer satisfaction.
- Identify opportunities to streamline processes and implement best practices that improve team performance and service outcomes.
- Monitor performance metrics and KPIs to drive accountability and continuous improvement.
- Partner with internal teams and site stakeholders to align service delivery with broader organizational and customer objectives.
- Facilitate communication across teams to ensure coordinated support for laboratory operations.
- Ensure all lab support operations follow health, safety, environmental, and security standards.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
