Lab Supervisor

Visionworks•Ashland, KY

11d•$17 - $22•Onsite

About The Position

Direct Lab to drive retail sales through the supervision and performance of lab operations to keep within our core value of Quality-- by producing eyewear that is accurate to prescription, ready as promised, and meets our “7 Point Quality Verification”, ANSI and company tolerance standards.

Requirements

HS Diploma, GED or equivalent experience required
One (1) – five (5) years of related experience required
Licensed LS will have a State Opticians License
Communication, interpersonal and negotiation skills
Must meet all Lab Certification requirements
Must be able to read, write and communicate in English in order to understand written procedures, hazardous warning, etc.
Favorable result on Background Check
Must have own vehicle and be an insured, licensed driver in current state of residence
Must demonstrate practical application of optical theory and math
Work changing schedules to meet business demands
Work inside location
Strong organization and supervisory skills
Speak clearly and effectively
Read English
Problem solve, reason and resolve issues effectively
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Wear protective eyewear and gloves
Work with substances which may cause skin irritation and/or noxious fumes
Exposure to temperature changes
Manage lab effectively
Bend and stoop continuously
Reach above shoulder continuously
Complete all required company training within required timeframes
Cross training in all departments as needed
Must be detail orientated and well organized
Must be able to communicate clearly and effectively with other associates and clients
Must be energetic and self-motivated
Must be a team player
Must be able to problem solve
Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

Responsibilities

Routinely verify that all options purchased by the customer are delivered as promised.
Assist in recruiting, selecting and training of all lab associates on lab equipment and Lab Certification Program techniques as they progress through required certification steps.
Ensure and verify all lab equipment is calibrated and maintained through maintenance checklists; lens inventory procedures are followed; and lab expenses are kept at within budget. Address equipment malfunctions immediately.
Communicate and work to achieve store goals with lab associates on a daily, weekly, and monthly basis. Routinely check work orders.
Assist in controlling inventory shrinkage through the monitoring and recording of breakage, defects, exchanges, receipts, inventory levels and supplies.
Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands.
With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not achieved.
Ensure that all Company safety rules and standards are followed in accordance with the Hazardous Communication Policy to include internal handling and waste disposal.
May act as supervisor of overall store operations in absence of a Retail Supervisor and/or General Manager.
Embrace and promote Company Culture and Code of Business Conduct.