Lab Systems Analyst

Methodist Health System•Dallas, MD

About The Position

Your Job: The LIS Analyst is a Medical Technologist who is responsible for department aspects of the Epic Beaker, WellSky, and Data Innovations software solutions. Responsibilities include, but are not limited to, testing of hardware and software, maintenance and support, and training of employees. The LIS Analyst must demonstrate excellent laboratory technical skills, information technology skills, critical thinking skills, and customer service skills. Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Magnet®-designated hospital 150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023 Top 10 Military Friendly® Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly® Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs

Requirements

MT(ASCP) or equivalent
Blood Bank and WellSky Experience
3 years of clinical laboratory experience
Comfortable working remotely and traveling to lab sites
A high level of critical thinking and complex problem solving are required
Demonstrates effective communication skills
Basic knowledge of team work and change management principles

Responsibilities

Support, maintain, and test functionality related to Beaker CP and AP, Data Innovations middleware, and WellSky.
Provides on-call support for all Methodist hospital labs for issues relating to these applications during non-business hours.
Create, test, and document new build, workflows, changes, etc., following established change control procedures.
Implement efficient workflow design using clinical and system knowledge.
Interacts with vendors as needed to ensure successful implementations.
Coordinates implementation schedule with all involved parties (requestor, other Epic teams, vendors, IT, etc.).
Assist other application teams in the assignment of security roles and troubleshooting of security issues.
Manages and coordinates projects involving lab with other Epic and IT teams.
Manage help desk tickets, phones calls, emails, etc. from other analysts, leadership, vendors, and users.
Communicate with customers to understand requests and develop a plan of action.
Assesses requests for feasibility, considering policies and procedures, clinical workflow, and system possibilities.
Able to manage and prioritize multiple requests while still meeting deadlines.
Works well independently and develops innovative ideas to resolve issues and requests.
Communicates with LIS coordinator, lab leadership, IT, Health Informatics, and users to develop comprehensive solutions.
Maintains LIS system records, procedure manuals, and other documentation.
Prepare performance improvement reports for LIS activities.
Reviews updates for Beaker, Data Innovations, and WellSky to determine impact on users.
Validates and documents changes to communicate with leadership and users.
Performs other related procedures that are consistent with qualifications, training, and experiences as requested by department or hospital administrative personnel.
Monitors end users to evaluate training needs, providing tip sheets and formal training as needed.
Other duties as assigned.