Laboratory Operations Director
About The Position
The Laboratory Operations Director is a key leadership role at Therapeutic Labs @TMC, responsible for ensuring operational excellence in a multi-company life science incubator. This role combines oversight of scientific/laboratory operations (ensuring lab safety, regulatory compliance, and facility management) with business operations (managing financial processes, vendor contracts, and resident startup engagement). The position is accountable for maintaining a safe, compliant, and efficient incubator environment that enables innovative ventures to thrive while protecting the organization’s interests and reputation. This role typically requires 24/7 on-call availability for critical issues.
Requirements
- Bachelor’s degree in life sciences, engineering, or business (advanced degree preferred).
- 7–10+ years of combined experience in scientific and business operations within biotech/pharma.
- Proven track record in laboratory management and business process oversight.
- Deep knowledge of lab safety regulations, EHS standards, and facilities management.
- Strong financial management and vendor negotiation skills.
- Excellent communication and leadership skills.
- Experience in fast-paced, entrepreneurial environments.
Nice To Haves
- Advanced degree preferred.
- Project management certification (PMP or equivalent) preferred.
Responsibilities
- Oversee laboratory facilities and scientific resources.
- Ensure compliance with Environmental Health & Safety (EHS) programs and biohazard protocols.
- Manage lab equipment maintenance, calibration, and procurement.
- Administer vendor relationships and enforce service-level agreements.
- Implement Corporate Risk Mitigation Plan and conduct safety audits.
- Act as primary contact for lab-related emergencies and inspections.
- Lead onboarding and offboarding of resident companies.
- Facilitate occupancy agreements and onboarding processes in coordination with the leasing team, providing oversight to ensure alignment with operational goals
- Oversee customer relationship management and daily support systems.
- Manage operational budget and reporting in alignment with TMC Innovation leadership
- Ensure administrative compliance: insurance, permits, and record-keeping.
- Supervise front-desk and facility services.
- Drive continuous improvement initiatives across lab and business operations.
- Plan and execute community events and strategic programs.
- Develop and manage business continuity and emergency preparedness plans.
- Act as crisis manager for both lab and business incidents.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
