MLS/MT Certified- Laboratory Operations Manager

Legacy Community Health•Houston, TX

About The Position

Are you ready to embark on a transformative career journey with a healthcare organization that truly makes a difference? As a Laboratory Operations Manager with Legacy Community Health, you'll step into a pivotal role where you'll provide cutting-edge operational and technical leadership for our In-House Laboratory Department across Legacy's extensive service areas. Must have strong experience overseeing a Point of Care Testing (POCT) Program and have MLS (ASCP) or MT (AMT) certification- Are you passionate about quality and laboratory accreditation, doing site audits, working with different teams, going to multiple locations? We want to talk to you! Boost operational efficiency and ensure regulatory adherence per Clinical Laboratory Improvement Amendments (CLIA) Directly influence the quality and safety of community healthcare, significantly reducing preventable errors Collaborate with cross-functional leaders to infuse best practices across the organization Be a catalyst for healthy change, one test, one individual, one community at a time At Legacy, we believe in creating a collaborative and supportive work environment where your growth and personal fulfillment are prioritized. By joining our family, you'll not only make a meaningful impact on community healthcare but also have the opportunity to grow professionally with us. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Requirements

Bachelor of Science Degree required; advanced mastery in lab sciences Required
2 years of Management Experience
MLS(ASCP) certification or equivalent essential for technical validity
Minimum of five years dedicated experience in a laboratory setting, with emphasis on advanced technical proficiency
Proven expertise in point of care testing practices

Nice To Haves

A master's degree in business or healthcare operations is advantageous and may substitute for two years of experience

Responsibilities

Supervise day-to-day operations of laboratory staff, ensuring adherence to departmental policies and Legacy's attendance norms
Manage laboratory scheduling, delegate responsibilities, and enforce rigorous adherence to quality standards
Function as the Technical Consultant for our innovative point of care testing program, supporting user training and compliance organization-wide
Identify laboratory performance gaps, initiate risk mitigation strategies, and promote laboratory excellence
Empower your team with Epic support and training by becoming a super user
Foster collaboration with Operations, Clinical, and Nursing teams to innovate laboratory services
Conduct team member interviews, performance evaluations, and mentorship to cultivate growth-oriented dynamics
Critically assess and track laboratory quality and performance metrics over varying time frames, focusing on trends and improvement areas
Strengthen vendor relationships to enhance patient experience and foster holistic healthcare delivery
Lead cross-functional projects aimed at operational enhancement
Address and resolve incident reports and patient grievances efficiently
Engage in monthly leadership forums to advise on strategic laboratory initiatives
Ensure strategic, forward-thinking laboratory inventory and equipment management
Champion a robust Laboratory Quality Plan fostering process improvement, accreditation success, and ongoing learning
Serve as the key contact during internal and external laboratory inspections
Strictly follow Legacy's HIPAA guidelines to maintain patient confidentiality
Engage in additional tasks as necessary to support Legacy's mission