Laboratory Support Supervisor

Mosaic Diagnostics•Overland Park, KS

2d•Onsite

About The Position

The Specimen Receiving Supervisor is responsible for overseeing the day-to-day operations of the specimen receiving area, ensuring accurate and timely processing of incoming specimens. This role supports the Specimen Receiving Manager by supervising staff, maintaining compliance with regulatory standards, and optimizing workflow efficiency.

Requirements

High school Diploma required
Laboratory pre-analytical experience: Minimum of 4 years
Ability to solve problems, prioritize and multi-task in a deadline driven environment
Strong analytical skills, meticulous documentation skills, ability to follow established procedures, and experience with relevant software.
Maintains patient confidentiality.
Provides coaching and mentoring to staff
Complete annual reviews
Complete timecards and payroll timely
Assists with accessioning specimens or problem sample resolution
Understanding of applicable regulatory requirements
Willing to work with potentially infectious human blood and body fluids
Requires flexibility in schedule, working hours and days (potentially including weekends) outside of normal schedule when necessary
Goal oriented, with excellent time management and organizational skills
Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
Ability to pivot to meet to meet the needs of the business
Familiarity with medical terminology
Ability to operate multiple systems at one time
Maintains professional attitude
Excellent verbal & written communication skills
Ability to keep sensitive information confidential
High level of proficiency with PC based software programs
Ability to make independent decisions in matters of significance
Other duties as assigned by management
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets or refrigerators/freezers, and other items stored at various levels, including overhead
Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
Ability to stand for extended periods of time as necessary
Ability to lift and move items weighing up to 20 pounds
Physical dexterity sufficient to move body frequently around equipment
Ability to continuously operate a personal computer for extended periods of time
Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

Nice To Haves

Associate’s degree in biology or equivalent combination of education and experience preferred

Responsibilities

Supervise specimen receiving activities, including intake, verification, labeling, and distribution to testing departments.
Coach and hold team members accountable when areas of improvement are identified
Accurate receiving, ordering, and handling of specimens
Supervise the accurate handling of send out testing
Provide prompt and accurate resolution for client service and medical records issues, including follow-up with stakeholders, where applicable
Assist with implementation and maintenance of standard operating procedures (SOPs) for specimen receiving and handling, sendouts, and Problem Sample Resolution. Act as a liaison with courier services to resolve issues and arrange services
Ensure Adherence to established SOPs and quality standards
Demonstrate effective teamwork skills by sharing information and encouraging input from others
Support inspection readiness and compliance with all applicable regulatory requirements
Assist the manager with the Quality Management program including NCE and CAPA and identify the need for and champion RCA, when applicable
Maintain a standard of cleanliness and safety in work area
Provide training and competency assessment for staff and provide constructive feedback when team members need additional support
Other duties as assigned