Lactation Services and Parent Education Coordinator

Baystate Health • Springfield, MA

1d

About The Position

We are seeking an experienced and passionate Registered Nurse with IBCLC certification to work as a Lactation Services & Parent Education Coordinator. This role partners closely with the Manager of Postpartum/OB Services and plays a key role in advancing quality, education, and patient-centered maternity care.

Position Overview
Reporting to the Manager of Postpartum, OB Services, this RN serves as a clinical and operational leader for Lactation Services and Parent Education. The role functions as a clinical resource to nursing staff and interdisciplinary partners, leads quality improvement initiatives, and ensures evidence-based, compliant, and high-quality care delivery across OB Services.

Requirements

• Active RN License
• IBCLC certification
• Minimum 3 years of experience in lactation nursing
• BSN Required Education: Bachelors Degree in Nursing
• Certifications: International Board Certified Lactation Consultant - International Board of Lactation Consultant ExaminersInternational Board of Lactation Consultant Examiners, Registered Nurse - State of MassachusettsState of Massachusetts

Responsibilities

• Support interviewing, onboarding, orientation, and training of new team members
• Provide mentorship and real-time coaching at the unit and department level
• Partner with management on staff feedback, issue escalation, and annual evaluations
• Coordinate staff scheduling and verify timekeeping (Kronos)
• Provide ongoing education to nursing staff, students, midwives, and OB providers
• Collaborate with the OB Educator on staff development initiatives
• Present and participate in monthly Postpartum, Lactation, and Parent Education meetings
• Provide inpatient and outpatient lactation consultations and advice calls as needed
• Serve as a clinical expert and resource for lactation and parent education services
• Lead and manage projects supporting OB Nursing Leadership priorities
• Monitor effectiveness and efficiency of care delivery using data-driven outcomes
• Develop, recommend, and monitor process improvements and redesign initiatives
• Support annual patient care guideline review and quality improvement efforts
• Act as liaison to key departments including L&D, Postpartum, WETU, Quality, PCS, Professional Development, and Nursing Research
• Serve on or liaise with OB clinical committees and the Perinatal Committee
• Implement and track CHAMPS (Communities and Hospitals Advancing Maternity Practices) requirements
• Ensure adherence to system policies, regulatory standards, and applicable laws
• Oversee parent education programs, curriculum, registration, and inpatient education support
• Maintain public-facing content including website and social media in partnership with Marketing & Communications

Benefits

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Pet, home, auto and personal insurance
• Certification and continuing education reimbursement
• 403b retirement company match & annual company contribution increase based on years of service
• Life insurance
• First time homebuyer program
• Free money coach advice from a certified professional
• Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level