Landscape Maintenance Operations Manager
About The Position
TerraVita Landscape and Gardening maintains and enhances beautiful outdoor spaces across Idaho. Our mission is simple and lived daily: Create. Nurture. Sustain. We combine thoughtful planning, skilled craftsmanship, and disciplined field execution. We operate with a Gold Standard mindset — quality work, strong leadership, safe practices, and long-term client relationships. We’re hiring a Landscape Maintenance Operations Manager to lead and oversee our maintenance division. This is a high-responsibility leadership role managing crew leaders, routes, scheduling, quality control, safety compliance, and operational efficiency. You will serve as the bridge between field execution and executive leadership — ensuring profitable, well-run, and professionally delivered maintenance services. You must be comfortable leading people, managing systems, holding standards, and making real-time decisions in a seasonal, weather-driven environment.
Requirements
- 5+ years landscape maintenance experience
- 2+ years in a leadership or management role
- Strong knowledge of plant care, pruning, irrigation basics, and seasonal cycles
- Proven ability to manage teams and hold performance standards
- Experience managing budgets and labor metrics
- Clear communicator who leads calmly under pressure
- Systems-oriented and organized
- Valid driver’s license required
Nice To Haves
- Idaho pesticide applicator license
- Irrigation/backflow familiarity
- Experience managing multiple crews
- Use of Aspire CRM systems
Responsibilities
- Oversee all landscape maintenance crews and crew leaders
- Build, train, and coach high-performing field teams
- Conduct performance reviews and accountability conversations
- Maintain strong morale and professional standards across crews
- Design and optimize maintenance routes for efficiency and profitability
- Manage scheduling based on seasonality, weather, and workload
- Monitor labor hours vs. budgeted targets
- Adjust staffing and deployment as needed
- Conduct routine property inspections
- Ensure TerraVita standards are consistently met
- Resolve quality issues proactively
- Support client retention through visible leadership presence
- Monitor KPIs (labor %, route profitability, callbacks, retention rates)
- Work with leadership on forecasting and seasonal planning
- Identify upsell opportunities and service enhancements
- Manage materials and equipment budgets
- Enforce PPE and safety protocols
- Oversee training related to equipment and site safety
- Ensure compliance with pesticide licensing and irrigation regulations (as applicable)
- Maintain documentation for incidents and corrective actions
- Collaborate with Sales, Irrigation, and Design-Build teams
- Handle escalated client concerns professionally
- Support account growth through strong operational delivery
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
