RSSR - Language Desk - Hebrew (Chicago or Houston)

United Airlines•Houston, TX

3d•$21•Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. Benefits are subject to a collective bargaining agreement. Seniority-based pay raises with additional compensation for shift differential and overtime. Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day. Key Responsibilities: Handle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve complex customer issues

Requirements

High School Diploma or equivalent experience
Proficient in English (written and spoken)
Proficient in Korean (written and spoken)
Computer literacy, including being able to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
At least one year experience in sales, customer contact, call center, customer service or other related work is preferred
Be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
Ability to sit and work at a computer for extended periods of time while communicating with customers
Must be legally authorized to work in the US for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
Able to pass a 10-year security background check

Nice To Haves

2+ Years of Contact Center and Call Center experience
2+ Years of Customer Service Experience
Experience in a fast-paced work environment
Airport Experience (operations, customer service, baggage, customer solutions)

Responsibilities

Handle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve complex customer issues
Taking calls in a fast-paced call center environment
Efficiently handle requests; assist all customers including those with disabilities using United guidelines
Apply customer service and sales techniques to effectively address customer needs while using empathy to resolve customer issues
Maintain statistical excellence in all areas to support productivity goals
Consistently deliver a standard-setting product to our customers and deliver an excellent customer service experience
Maintain an ergonomically correct work area
Answer any other questions from passengers
Use training resources and materials to resolve customer issues
100 % Onsite at our Customer Contact Center in (Location)

Benefits

medical
dental
vision
life
accident & disability
employee assistance program
commuter
paid holidays
paid time off
401(k)
flight privileges
Seniority-based pay raises with additional compensation for shift differential and overtime