Language Services Operations Supervisor

Johns Hopkins Medicine•Baltimore, MD

8d•$27 - $47

About The Position

The Operations Supervisor provides leadership, guidance and supervision of staff to ensure the provision of effective and accurate execution of departmental procedures. This position participates in the development of operational unit policies and procedures and ensures procedures are performed by staff in a manner that ensures compliance and collaboration with other departments and individuals as needed. This role acts as a functional unit liaison to investigate complaints associated with specific operation and staff, and monitors operational metrics on a regular basis. Other responsibilities include participating in special projects, leading operational initiatives and collaborating with others on process improvements.

Requirements

Bachelor Degree required
5+ years' related experience in operations and customer service, preferably in a healthcare setting
1+ years of previous supervisor experience is required
Knowledge of healthcare operations, finance, and customer relationship management principles
Knowledge of cultural standards and customs, relevant economic and political variables of regions
Knowledge of medical terminology and insurance
Effectively understands and interprets financial and business elements associated with internal and external clients
Basic knowledge of legal and regulatory requirements in healthcare
Advanced interpersonal skills to function as liaison between clinics, patients and mediating personnel and resolve unit specific problems
Ability to lead a culturally diverse group of professionals
Ability to multi-task multiple projects and priority tasks in a fast-paced work environment
Ability to collaborate with others
Ability to develop creative solutions in dealing with issues
Ability to train, lead, and motivate people
Requires analytical ability to review data and resolve problems
Experience in project management

Nice To Haves

Previous experience working with a culturally diverse employee population is preferred.

Responsibilities

Provide leadership, guidance and supervision of staff
Participate in the development of operational unit policies and procedures
Act as a functional unit liaison to investigate complaints associated with specific operation and staff
Monitor operational metrics on a regular basis
Participate in special projects
Lead operational initiatives
Collaborate with others on process improvements