Laundry Attendant (Full Time) - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

WS Management•South San Francisco, CA

About The Position

The Laundry Attendant maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering. Maintains organization and sanitizing or the laundry machinery and laundry area. Requires Flexible schedules including days, weekends, and Holidays.

Requirements

2-4 years' experience in the hospitality industry in housekeeping highly preferred
Work experience as a laundry attendant, room attendant, housekeeper or maid preferred
Experience with industrial cleaning equipment, chemicals and products
Able to squat, kneel, twist, bend and crouch
Able to work in confined spaces with fluctuating temperatures
Able to tolerate exposure to dust and cleaning chemicals and follow all safety precautions and use all safety equipment
Able to lift, push, pull and carry a minimum weight of approximately 30-50lbs
Able to stand/walk for long periods of time
Ability to maintain effective and quality work performance consistently
Possess a thorough understanding of hotel regulations, operational processes, policies and obligations
Willingness and ability to function as an effective team member through good communication and cooperation
Must demonstrate flexibility and ability to adapt to change
Ability to organize, prioritize and meet deadlines
Must be able to multi-task and handle pressure

Responsibilities

Ensures that all employees are treated fairly, with kindness, dignity, and respect.
Complies with all company and departmental policies and procedures.
Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
Always maintain cleanliness and organization of laundry room.
Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
Effectively communicate with hotel departments to ensure guest satisfaction.
Always maintain professionalism consistent with hotel and company expectations.
Secure and maintain custody of equipment, keys, and supplies.
Properly handle, label and store cleaning supplies.
Assist with monthly linen inventory.
Ensure proper storage and security of the laundry area and supplies at all times.
Always maintain positive guest relations, friendly and professional communication, and excellent guest service.
Respond to guest requests and inquiries immediately.
Responsible for thoroughly cleaning/sanitizing laundry to be guest ready and returning laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices set forth by management.
Replenish laundered items according to operational standards.
Report any discrepancies or department needs to the Executive Housekeeper.
May assist in providing training to new or existing staff with training needs as directed by management.
Performs other duties as required, including cross training.