Law Enforcement Response Specialist

Microsoft • Mountain View, CA

2d • Hybrid

About The Position

Microsoft Corporation has an immediate opening for a Law Enforcement Response Specialist to join its Law Enforcement and National Security (LENS) team. The successful candidate will be highly organized, motivated, and comfortable working both independently and as part of a global team. Once training has been fully completed, a new response specialist may work remotely up to 20% of the time in our hybrid environment.
Organization
LENS is part of the Global Affairs organization within Corporate, External and Legal Affairs (CELA). As part of Global Affairs, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers’ privacy. LENS provides this support for Microsoft’s online services such as Outlook.com, OneDrive, Xbox Live, Skype, M365 and Azure.
Within the global LENS team, response specialists review and respond to criminal and civil legal demands in compliance with Microsoft’s lawful access policies, customer commitments, and applicable laws. Specialists are responsible for ensuring that these requests are processed both expeditiously and accurately. This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities.
In addition to responding to legal demands, Specialists also assist other teams at Microsoft in support of the company’s commitments to customer security and digital safety. These teams are engaged in the detection and prevention of child exploitation, cybercrime, business email compromise, and other enforcement efforts to protect our customers’ security and privacy. The role also involves regular engagement with law enforcement agencies, providing training on Microsoft’s policies and process.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
• Ability to maintain availability for scheduled 24/7 emergency response program rotation
• Advanced analytical, research and writing capabilities; superior communication, negotiation, and interpersonal skills
• Ability to work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment
• Proficient in using Microsoft Office products and competent at finding solutions to routine technical issues
• Detail-oriented, well-organized, proactive solution-based problem solver
• Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues
• Capable of accommodating fluctuations in work demands
• Ability to understand a variety of technologies, business interests, and political and regulatory goals
• Works with cross-functional stakeholders (e.g., Operations Program Management, Attorneys and Engineering) to execute and improve fulfillment execution.
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice To Haves

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience. BA/BS or equivalent experience
• Prior experience handling law enforcement, privacy, security, or incident response requests either in the government, telecommunications, or the technology industry.
• Prior experience with privacy laws, data retention laws, and/or surveillance laws
• CIPP (Certified Information Privacy Professional) privacy compliance certification, or the ability to obtain and maintain certification
• Written and/or verbal proficiency in one or more of the following languages: Spanish
• Experience with the operation and monitoring of corporate compliance programs, and/or business process management
• Familiarity with the technology industry and the impact of social media is highly desirable

Responsibilities

• Providing timely and accurate responses to legal demands from global law enforcement authorities consistent with Microsoft’s lawful access policies, customer commitments, and applicable laws.
• Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers.
• Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations.
• Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities.
• Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level