Lead Account Operations Specialist (Manheim)

Cox Communications • Bordentown, NJ

3d • $27 - $40 • Onsite

About The Position

Crucial escalation point of contact for both clients and less senior Client Account Coordinators. Serves as an advisor and escalation point for less senior coworkers. Collaborates with other auction departments to validate root cause issues and resolve higher level escalations that involve several different departments at the auction site. Leads the resolution of complex client issues for key highly complex accounts across a market center and/or auction location. Offers comprehensive support to VIP account holders, understanding their requirements and identifying opportunities for enhancement. Demonstrates advanced knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc Educates clients and less senior Client Account Coordinators on auction processes & recommends Manheim/CAI products and services based on client needs. Actively develops positive relationships with clients, examines vehicles and detailed audits of condition reports and images to ensure SLA compliance and reduce the risk of policy loss and goodwill expense. Ensuring compliance with client guidelines and PII policies regarding redemption units. May be responsible for redemption escalations in partnership with auction leadership, all while delivering exceptional customer service and resolving issues with professionalism. Provides coaching and training to less senior Client Account Coordinators. Create SOPs to create efficiencies and a consistent and approach to workflow High proficiency of NAAA guidelines to ensure proper placement of vehicle announcements and or brands. Handles client concerns with professionalism and serves as an escalation point for less senior coworkers. Partners closely with outside sales teams to ensure unified approach in servicing clients, enhancing their experience through seamless coordination and alignment of strategies. High proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned

Requirements

• High proficiency of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• High proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms
• To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Crucial escalation point of contact for both clients and less senior Client Account Coordinators.
• Serves as an advisor and escalation point for less senior coworkers.
• Collaborates with other auction departments to validate root cause issues and resolve higher level escalations that involve several different departments at the auction site.
• Leads the resolution of complex client issues for key highly complex accounts across a market center and/or auction location.
• Offers comprehensive support to VIP account holders, understanding their requirements and identifying opportunities for enhancement.
• Demonstrates advanced knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc
• Educates clients and less senior Client Account Coordinators on auction processes & recommends Manheim/CAI products and services based on client needs.
• Actively develops positive relationships with clients, examines vehicles and detailed audits of condition reports and images to ensure SLA compliance and reduce the risk of policy loss and goodwill expense.
• Ensuring compliance with client guidelines and PII policies regarding redemption units.
• May be responsible for redemption escalations in partnership with auction leadership, all while delivering exceptional customer service and resolving issues with professionalism.
• Provides coaching and training to less senior Client Account Coordinators.
• Create SOPs to create efficiencies and a consistent and approach to workflow
• High proficiency of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Handles client concerns with professionalism and serves as an escalation point for less senior coworkers.
• Partners closely with outside sales teams to ensure unified approach in servicing clients, enhancing their experience through seamless coordination and alignment of strategies.
• High proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed