Air Cargo-Lead Agent Cargo/Operations Coordinator-MIA

Worldwide Flight Services, Inc. • Miami, FL

15d

About The Position

The Lead Agent Cargo/ Operations Coordinator
The Operations Coordinator provides continuous operational and administrative support to ensure safe, compliant, and efficient flight operations. This role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams. The position requires the ability to work 12-hour shifts in a fast-paced, time-sensitive environment and a demonstrated willingness to develop toward future Loadmaster certification.

Perform work according to Company rules and regulations.

Requirements

• HS Diploma, GED or Equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
• Ability to drive all cargo handling equipment.
• Ability to work 12-hour shifts
• Strong organizational, communication, and multitasking skills
• High attention to detail and operational accuracy
• Willingness and eligibility to become a certified Loadmaster
• Ability to perform effectively under pressure
• Commitment to continuous learning and professional growth
• Basic to intermediate proficiency in written communication
• Moderate Computer literacy (Microsoft, etc.)
• Bilingual proficiency (English and Spanish preferred)
• Ability to lift up to 70 lbs. No exceptions.
• Ability to step up to an above ground level.
• Ability to handle the stress of a fast-paced eight-hour shift.

Nice To Haves

• Ability to read, write, fluently speak and understand the English language
• Previous lead experience helpful
• Knowledge of company operations
• Excellent written and oral communication skills.
• Knowledge of Worldwide Flight Services Rules and Regulations helpful

Responsibilities

• Coordinate and manage daily flight operations and documentation
• Prepare, review, and maintain flight folders
• Serve as the primary communication for flight crews, dispatch, ramp, and vendors
• Monitor inbound and outbound flights and update schedules and gate assignments
• Coordinate aircraft parking, gate usage, and ramp positioning
• Communicate ETAs, delays, and operational changes to all stakeholders
• Ensure compliance with CBP and regulatory documentation requirements
• Maintain accurate operational records and reporting
• Provide administrative and office support
• VEOCI data capturing and file review

Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED