Lead Agent, Cross-Utilized

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Garden City, KS

About The Position

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. LEAD AGENT Essential Duties and Responsibilities: You must plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft. CSA/GOA operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned CSA/GOA Services Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. You must maintain the required training records. Implements departmental policy as directed for CSA/GOA Services operations. Advises the Manager/Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates CSA/GOA Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. You must attend regular and as-needed meetings. You must maintain emergency checklists and supplies. As required, prepare and submit verbal and written reports on ground service activities and Agents. Updates Multi-User Flight Information Display System (MUFIDS) as required. You must coordinate communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, ordering supplies, and other similar duties. Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays. Other duties as assigned by the manager.

Requirements

Requires 1-year experience in the aviation industry.
At least six months of experience must be equivalent to that of an airline service agent, including ticketing and ramp services support.
Must receive initial/advanced CSA/GOA Services training required by the individual airlines within the probationary period.
Thorough working knowledge of the aircraft used at the station.
Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services, and general procedures for passenger processing and baggage transfers.
Must possess a valid Driver's License
Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies
A Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period
Must possess the following certificate of training upon hire: Deicing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.
Must successfully pass a background investigation with a fingerprint-based criminal records check by Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
Safety-sensitive employees must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40.
Must be able to work various assigned shifts, including evenings and weekends.
You must be in good standing with the company to apply.
Subject to emergency call-in.

Responsibilities

Plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft.
Directs and trains assigned CSA/GOA Services Agents.
Implements departmental policy as directed for CSA/GOA Services operations.
Coordinates CSA/GOA Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts.
Participates in the operation and training of various types of ground equipment
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures.
Maintain emergency checklists and supplies.
Prepare and submit verbal and written reports on ground service activities and Agents.
Updates Multi-User Flight Information Display System (MUFIDS) as required.
Coordinate communications between the Airport, airline dispatch personnel, and flight captain
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, ordering supplies, and other similar duties.
Other duties as assigned by the manager.