Lead Application Support Engineer

DTCC • Tampa, FL

3d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions
that enable DTCC to be the trusted infrastructure of the global capital markets.
The team delivers high-quality information through activities that include
development of essential, building infrastructure capabilities to meet client
needs and implementing data standards and governance.

The Development family is responsible for creating, designing, deploying, and
supporting applications, programs, and software solutions. May include research,
new development, prototyping, modification, reuse, re-engineering, maintenance,
or any other activities related to software products used internally or
externally on product platforms supported by the firm. The software development
process requires in-depth subject matter expertise in existing and emerging
development methodologies, tools, and programming languages. Software Developers
work closely with business partners and / or external clients in defining
requirements and implementing solutions. The Application Support Engineering
role specializes in maintaining and providing technical support for all
applications that are beyond the development stage and are running in the daily
operations of the firm. Works closely with development teams, infrastructure
partners, and internal / external clients to escalate and resolve technical
support incidents.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Strong understanding of application support and SRE principles, including reliability engineering, observability, and incident prevention.
• Experience working in Linux and Windows environments, including process inspection, log analysis, and extensive troubleshooting.
• Familiarity with monitoring and observability tools such as Splunk and Grafana, and the ability to interpret system behavior and alerts.
• Working knowledge of SQL and ability to execute queries for analysis and troubleshooting.
• Experience with ITSM and operational tooling (e.g., ServiceNow) for incident, problem, and change management.
• Familiarity with job scheduling, containerized platforms, and modern application environments (e.g., Autosys, OpenShift).
• Understanding of security fundamentals, including certificate and password management.
• Exposure to capital markets and financial industry is required.
• Demonstrates clear written and verbal communication, ownership, and leadership in fast‑paced production environments.
• Comfortable operating with urgency and collaborating with global, distributed teams.
• Proactive mindset with a focus on continuous improvement, automation, and operational excellence.

Nice To Haves

• Exposure to messaging, networking, or mainframe concepts is a plus.
• Experience in handling issues related AWS and associated services .
• Exposure to artificial inelegance concepts and their usage in production support

Responsibilities

• Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure, and Operations teams to improve system reliability, resilience, and observability.
• Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification, and preventative actions.
• Drive incident, problem, and major incident management, maintaining ownership through resolution and post‑incident review.
• Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
• Review and maintain runbooks, knowledge articles, and operational documentation to ensure production readiness and consistency.
• Execute change, release, and deployment activities, including production code releases and vendor application upgrades.
• Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
• Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
• Embed reliability, risk, and control considerations into day‑to‑day operations, escalating issues appropriately.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level