Lead Bartender

Gin & Luck•Nashville, TN

7d•$18

About The Position

Lead Bartenders lead the bar team by exemplifying exceptional hospitality, efficiency, and Gin & Luck standards for Bartending, Barbacking and Bar Prep. They set the standard, understand the expectations, hold others accountable, and have alignments with their manager to represent the team to the manager and to represent the manager to the team. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Lead Bartenders will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. They will also assist in training all Bar staff and responding to customer complaints. The Lead Bartender reports to the General Manager, Bar Manager, Floor Managers, and is expected to work in tandem with other Leads, Bartenders, Bar Backs, Bar Prep.

Requirements

2+years of proven Bartender experience in a reputable establishment
Highest levels of EQ and discretion
Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
Attention to detail and the ability to maintain consistency in beverage quality and presentation
Outstanding communication skills with the ability to interact effectively with customers and team members
Flexibility in working hours, including early mornings, evenings, weekends, and holidays
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor

Nice To Haves

Have 3-4 years of Bartender experience in a high-volume establishment
Extensive knowledge of mixology, including a comprehensive understanding of various spirits, ingredients, and techniques
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck Curiosity: We learn and improve through active observation and creative problem solving. A.B.K.: We anticipate, prepare and execute with intention. Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end. Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us. Connection: We build relationships through intuition, empathy, and transparency

Responsibilities

Greet guests warmly, genuinely, and with a smile & eye contact
Provide an exceptional guest experience from the moment they walk in the door to the moment they leave
Serve alcoholic beverages only to guests over 21 years of age; check ID’s at every table, without exception. Get your manager involved with any questions
Control the amount of alcohol served, so that guests do not become over-intoxicated
Know and execute the service expectations outlined in the service manual
Have a comprehensive knowledge of menu cocktails, modern classics as well as popular cocktails; this includes but is not limited to cocktail specs & ingredients, brands, flavor profiles of each ingredient & the cocktail as a whole, and any possible allergens
Set up bar station in a timely manner, working alongside coworkers to make sure that the mise en place is always set to standard & ready for a busy afternoon of service
Maintain complete knowledge of products and specifications; this includes ingredients, descriptions, sourcing, brands, allergens, etc.
Have complete knowledge of the food items and preparations
Communicate any needs of the guests to kitchen and management
Use heightened awareness on any allergy table, and work to code according to our allergy standards
Oversee and contribute to Bar Prep execution and consistency
Coordinate service at the bar with barback & bartenders when appropriate
Perform bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.
Maintain a neat & properly organized mise throughout the full night of service
Maintain a comprehensive knowledge of our POS’ operation. Know the table numbers and position numbers in all sections
Treat the Bar Lab with the respect it deserves, make sure it is clean and organized throughout the night
Perform assigned side work for opening and closing duties as well as daily cleaning tasks
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
Report all guest complaints to management immediately and follow our five steps for navigating guest complaints
Attend all staff meetings
Catch up on all internal communication via Slack before your shift
Approach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goals
Always check in with any staff working in your respective space on arrival, see if you can help with anything before beginning your assigned duties
Complete other duties as assigned by management
Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
Work with Bar Manager to continuously improve standard operating procedures
Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
Assist in monthly inventory
Assist in updating and maintaining SOP’s and bar related side work
Help all departments whenever possible
Operate as a member of the team, helping others and requesting help as needed
Perform any other restaurant duties as requested by management
Treat all areas of the building with respect; clean and reset to zero when necessary
Take regular bar tests & quizzes, including a monthly Time Trial, that encourage personal & professional growth & development
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
Assist with organizational initiatives
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Act in a professional manner and represent Close Company / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook