Lead Branch Teller

RiverLand Federal Credit Union • Gretna, LA

22h

About The Position

Riverland Federal Credit Union is seeking a Lead Branch Teller to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard member service hours are Monday- Friday from 9:00 am to 4:00 pm, the actual hours worked in this position will vary based on business needs.

The Lead Branch Teller is responsible for the direct operations of a small, remote Credit Union facility (usually 1 or 2 people), ensuring the branch is well-maintained and meets organizational, financial, operational, service, and growth plans.

Requirements

• Minimum 1-3 years of similar or related experience.
• High school education or GED
• Must be legally authorized to work in the US.
• Must be willing to submit to and pass a criminal background check.
• Must be willing to submit to and pass a credit check.
• Must be bondable.

Nice To Haves

• Previous experience in a credit union is a plus.

Responsibilities

• Receives and processes member financial transactions by posting transactions to member's accounts, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; sell money orders, and stamps to members; maintain member records
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next level supervisor along with their recommendations for a resolution.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Cross-sells credit union services.
• Maintains communications with Main Office; prepares and submits standard month-end reports; orders weekly cash requirements for the branch office; manages vault cash; balances ATM if applicable; attends scheduled meetings. Covers other branches as necessary.
• Assists in training and directing the daily assignments of Teller(s) assigned to their branch.
• Represents the branch as appropriate in its relationships with members, sponsor organization(s), other financial institutions and similar groups. Follows Credit Union standards for branch operations.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious accounts to supervisor. Accurate completion of CTR, Monetary Instrument (Money Order) log, and reporting of suspicious activities to supervisor
• Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct.
• Follows Credit Union’s policies and procedures at all times and perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED