Lead, Business Applications Analyst, CRM

Jobgether

3d

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead, Business Applications Analyst, CRM in United States.
This is a high-impact leadership role focused on optimizing CRM systems to enhance operational performance and customer journey execution. You will lead the implementation, enhancement, and ongoing support of enterprise CRM platforms, working cross-functionally to streamline sales processes and improve scalability. Operating in a fast-paced, performance-driven environment, you’ll partner with operations, technology, and leadership teams to deliver solutions aligned with long-term strategic growth. The role blends project leadership, system expertise, training development, and process optimization. If you thrive in complex environments and enjoy driving measurable business value through technology, this opportunity offers both visibility and influence.

Requirements

• Minimum 8 years of experience in operations, financial systems, or technology implementation roles.
• Proven track record leading complex CRM implementation and optimization projects.
• Strong understanding of customer journey design, process standardization, and best practices.
• Experience working within structured project management or agile frameworks, with the ability to coach and guide others.
• Excellent stakeholder management, communication, and conflict resolution skills.
• Strong documentation, reporting, and analytical capabilities.
• Experience in SOX-compliant environments preferred.
• Bachelor’s degree in accounting, finance, marketing, or a related field preferred.
• Agile, Six Sigma, or PMP certification strongly preferred.
• Ability to travel occasionally based on project needs.

Nice To Haves

• Experience in SOX-compliant environments preferred.
• Bachelor’s degree in accounting, finance, marketing, or a related field preferred.
• Agile, Six Sigma, or PMP certification strongly preferred.

Responsibilities

• Lead the implementation, optimization, and support of CRM and related business application modules, ensuring alignment with strategic objectives.
• Collaborate with cross-functional stakeholders to design and standardize customer journey workflows and operational processes.
• Partner with implementation teams and external consultants to execute CRM rollouts, system enhancements, and data integrations.
• Develop and deliver comprehensive training programs to drive adoption and system proficiency across teams.
• Maintain project plans, timelines, budgets, and quality assurance standards to ensure successful solution delivery.
• Provide ongoing system support, troubleshoot issues, and continuously improve workflows to maximize operational efficiency.
• Manage risks, dependencies, and cross-functional coordination to ensure project milestones are met.
• Deliver clear and structured status updates to senior leadership, ensuring transparency and measurable ROI.

Benefits

• Competitive base salary plus annual performance bonus.
• Generous paid time off and company holidays.
• Employee Stock Purchase Program with 15% discount.
• Employer-matching 401(k) and profit-sharing program.
• Student debt contribution program (up to $10,000).
• Tuition assistance for continued education.
• Comprehensive medical, dental, and vision coverage.
• Professional growth and career advancement opportunities.
• Inclusive and collaborative work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level