Lead Business Technology Product Owner

Vizient•Chicago, IL

2d•$117,600 - $206,000

About The Position

In this role, you will lead the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience. You will ensure end-user technologies—including devices, connectivity, and collaboration tools—are seamless, secure, and effective. You will use digital experience monitoring (DEM) and data insights to identify issues, drive improvements, and enhance overall employee experience while partnering across infrastructure, operations, and business teams.

Requirements

Relevant degree preferred
7 or more years of experience as a Product Owner or Product Manager required
Experience owning internal-facing platforms or services (not only customer-facing applications) required
Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required
Experience leveraging digital employee experience (DEX) tools and telemetry data required
Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required
Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required
Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required
Ability to influence, challenge direction, and drive alignment across stakeholders required
Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required
Demonstrated ability to communicate product strategy and rationale ('the why') effectively required
Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required
Experience working within agile methodologies and product lifecycle management required
Strong analytical skills with ability to translate technical data into business value required
You must be authorized to work in the United States without sponsorship

Nice To Haves

Familiarity with AI tools such as Copilot and ChatGPT preferred

Responsibilities

Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives
Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions
Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies
Own and manage the product backlog, balancing enhancements, maintenance, and innovation
Translate data insights into actionable product features, process improvements, and service-level objectives
Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience
Define and track KPIs and success metrics to measure product performance and employee experience outcomes
Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption
Identify opportunities for automation, self-service, and cost optimization across the digital workplace