Lead Case Manager - Long Beach (5527)

PATH•Long Beach, CA

3d•$25 - $30

About The Position

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Interim Housing team as the Lead Case Manager at the Long Beach location. Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. Every program in our growing range of services is designed to holistically address barriers to long-term housing stability, implementing evidenced-based practices to promote improved well-being beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large. As part of the Interim Housing team , the Lead Case Manager will assist clients in breaking the cycle of homelessness by supporting clients in various phases, from street to housing. The lead case manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team/program supervisor to support the needs of the client. The lead case manager maintains a direct client caseload and takes on additional duties to support the operations of the program and the program manager. This may include serving as a point of contact for funders, providing support and training to case management staff, and overseeing specific administrative functions of the program.

Requirements

Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.
Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities.
Think outside the box, generating innovative solutions to problems or challenges.
Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
One (1) year of experience in healthcare, case management, homeless services or working with vulnerable populations
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test
Have reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage

Nice To Haves

Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations

Responsibilities

In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and partnership agreements.
Under the supervision of the program manager, function as a contact representative for program matters.
Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the program manager.
Support with the completion of critical incident reports as required per PATH policies and/or the contract.
Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.
Provides referrals, linkages, information, and support to resources that help clients to achieve their ISP goals.
Completes program specific assessments (e.g. VI-SPDAT).
Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90- day review with the client after initial intake.
Maintains documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintains a complete, accurate, and current client file with all required documents.
Develops therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals.
Provides crisis intervention and risk assessment services focused on increasing safety and enhancing the clients’ ability to independently solve problems, utilize effective coping skills, and manage and self -coordinate own care, including services for individuals with chronic trauma.
Uses motivational interviewing and trauma informed care in service delivery.
Maintains current, thorough knowledge of community resources and utilizes them to provide comprehensive, wrap-around services to clients